Store/Lead Office Clerk

Kroger•Moreno Valley, CA

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. The role supports fair and ethical treatment, an inclusive work environment, responsible community membership, and the provision of appropriate products with fair and accurate pricing. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Manage the assigned department to achieve weekly, period, and annual sales and profit budgets. Train and coach associates, develop a promotable backup, and help create a welcoming and appreciative customer experience. Perform front-end cash handling and accounting tasks, operate service-desk equipment and systems, coordinate front-end activities, and support safety and loss-prevention practices. Must be able to perform the position’s essential functions with or without reasonable accommodation.

Requirements

Previous comparable experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Manage the assigned store department to achieve weekly, period, and annual sales and profit budgets.
Train and coach department associates to perform their duties at a satisfactory or higher level.
Develop a promotable backup capable of running the department in the lead office clerk’s absence.
Answer customer questions and resolve problems or concerns while creating a welcoming, appreciative environment.
Set up cash drawers for front-end personnel; reconcile individual drawers, the safe, and various media; and transfer drawers from the safe to the front end.
Perform booth accounting procedures to balance the store.
Receive, count, and verify bank cash boxes containing coin and media; prepare cash and media deposits for the bank.
Operate service-desk machines, computers, and terminals; enter information and run reports.
Complete accounting reports and forms.
Remove and replace monies, cash drawers, media, and programs from the safe and file drawers.
Complete front-end daily procedures, coordinate breaks and lunches, and delegate job assignments.
Handle Western Union transactions.
Communicate by telephone and public address system.
Encode and bundle checks for processing.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information; follow directions and seek assistance as needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.