Store Floater | Availability Required 4 am to 11 pm

New Seasons Market•Lake Oswego, OR

1d•Onsite

About The Position

Works in all departments across the store, providing coverage and additional support where needed. Provides exceptional customer service and contributes to a positive and collaborative team environment. This role requires flexibility to work across various departments, including but not limited to Meat and Seafood, Bakery/Pastry, Produce, Prepared Foods, and Floral. Responsibilities include assisting customers, preparing products, supporting front-end operations, maintaining store cleanliness, and stocking shelves. The position also supports the Online Shopping program and may involve food production and beverage preparation. A solutions-oriented approach, commitment to diversity and inclusion, and adherence to safety policies are essential.

Requirements

Availability required 4 am to 11 pm.
Operates 7 days/week and 365 days/year.
Likely to include evening, weekend, and holiday shifts per the needs of the business.
Must complete and maintain any required food and work safety trainings/certifications.
Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
Demonstrates a solutions-oriented approach to problems or concerns.
Represents company values.
Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture.
Responds to feedback in order to improve performance.
Conserves company resources.
Works in a manner consistent with company mission, vision and values and sustainability program.
Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.
Contributes to store cleanliness, maintains equipment.
Informs store/department management of any problems.
Observes all company rules and policies.
Understands and complies with specific department or location guidelines, tasks and responsibilities.
Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift.
Sitting seldom required.
Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.
Frequently required to use hands and wrists for grabbing, twisting and pulling.
Performs other tasks and duties as assigned.
Medium level: can occasionally (1 – 33%) lift 50 pounds and can lift, push, pull, or carry objects weighing up to 25 pounds frequently (34 – 66%).

Nice To Haves

Previous customer service, food service, retail or grocery experience preferred.
Knowledge of retail Operations department with experience working across multiple departments in a retail grocery specific environment highly preferred.

Responsibilities

Works in all departments across the store, providing coverage and support where needed.
Follows all policies, applicable food and work safety laws and procedures specific to each department.
Demonstrates comprehensive knowledge of products throughout store, with willingness to continue learning.
Assists customers with product selection, makes recommendations and suggestions based on customer needs.
Supports the Online Shopping program.
Supports food production departments such as, but not limited to Meat and Seafood, Bakery / Pastry, Produce VA, Prepared Foods and Cheese.
Prepares, slices, wraps, weighs, tares, prices, labels and presents department products according to pre-set standards.
Prepares food for all Prepared Foods stations and cases, following company provided recipes and specifications.
Prepares coffee and other beverages to customer and vendor specifications.
Processes customers’ made-to-order items accurately and expeditiously.
Supports Front End operations with cashiering and bagging customer purchases, performs carry-outs and supports general cleanliness operations of department.
Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
Supports Floral department and assists customers with floral arrangements and product selection.
Maintains plant and flower conditions through watering, trimming and rotation.
Executes product demos, including sponsored demos, vendor demos and themed tastings.
Accurately receives and scans vendor deliveries, returns and credits into the corresponding inventory management software.
Checks quality, count and condition of products.
Communicates any issues to management and merchandising team.
Completes customer special orders thoroughly and provides follow-through as needed.
Maintains whole-store cleanliness, cleans restrooms and deli seating area (DSA), sweeps, mops, empties trash, cleans parking lot, washes and stocks kitchen equipment.
Stocks, rotates and faces products with attention to product quality and expiration dates.
Handles damaged and spoiled product according to company policy.
Maintains cleanliness, organization and rotation of all areas, products and supplies.
Maintains accurate pricing and signage that meet merchandising standards.
Maintains awareness of current ads, promotions, holidays and events.