Front End Manager | Availability Required 4 am to 11:15 pm

New Seasons Market•Milwaukie, OR

2d•Onsite

About The Position

This is a management/leadership position responsible for the overall success of the Front-End department. The role involves financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training, and performance management. The Front End Manager is expected to provide leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment. The position requires managing and providing oversight to all areas of the department, assessing and delegating tasks, cashiering, bagging, and performing carry-outs. Establishing service expectations, training staff for exceptional customer experiences, and maintaining excellent department conditions are key. The role also involves handling escalated customer service situations, understanding financial goals, and ensuring compliance with cash handling, alcohol sales, and inventory procedures. A working knowledge of department equipment and leveraging resources for efficiency are also important. The manager must balance administrative tasks with floor presence and adhere to safety policies. A commitment to DEI principles and fostering a collaborative team environment is essential.

Requirements

As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business.
Must complete and maintain any required alcohol selling, food and work safety trainings/certifications.
Previous customer service, food service, retail or grocery experience preferred.
2 + years previous supervisory or management experience in a retail or food service environment required.
Knowledge of retail Front End Department prior Front-End management experience required.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Entry to mid-level proficiency with MS Office.
Working knowledge with POS, inventory or other retail specific software required.
Skills to manage financial results, including labor, sales and profit margin.

Nice To Haves

Previous customer service, food service, retail or grocery experience preferred.

Responsibilities

Manages and provides oversight to all areas of the department.
Assesses, prioritizes and delegates tasks and production while also cashiering (register, POS or self-checkout units) and bagging customer purchases and performing carry-outs.
Establishes and maintains service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies.
Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
Handles escalated difficult customer service situations and seeks solutions to delight the customer.
Trains and coaches staff to do the same.
Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them.
Works with department manager to meet labor and margin goals and schedule department accordingly.
Develops and executes a plan when results do not meet expectations.
Partners with department manager to establish cash handling, register and return procedures for department and ensures compliance.
Assists cashiers with complex returns.
Partners with department manager to ensure department is trained and complies with alcohol sales and other state/local regulations.
Assists in maintaining Front End resource guide and ensuring cashier accuracy.
Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
Coaches department to maintain appropriate, accurate and organized inventory and back stock.
Handles damaged and spoiled product according to company policy.
Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
Ensures self-checkout area is staffed appropriately by trained staff.
Balances administrative tasks with presence on floor.
Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback.
Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge.
Establishes and maintains effective verbal and written communication systems.