Retail Store Manager- Newbury St

YETI•Boston, MA

2d•$71,336 - $89,170•Onsite

About The Position

YETI is seeking a Store Experience Leader for its Newbury Street store in Boston, Massachusetts. The role leads a team of brand enthusiasts to deliver exceptional customer experiences, identify customers’ pursuits, and build lasting relationships with YETI customers. The position calls for an inspirational, customer-first leader who is passionate about the YETI brand and its products and who thrives in a fast-paced, changing environment. YETI stores serve as community hubs where outdoor enthusiasts can connect, share experiences, and build relationships. The Store Experience Leader oversees store sales and operations, creates a strong customer and brand experience, and develops team members. The role includes executing store processes and projects, fostering local community engagement, and building an inclusive, high-performing team.

Requirements

Bachelor’s degree or at least 5 years of related experience.
At least 3 years of retail store management experience in a specialty retail environment.
Experience managing a store with more than $2 million in annual sales revenue.
Experience implementing new technology and processes to increase profitability.
Availability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to bend, lift, open, and move products weighing up to 50 pounds as needed.
Must be at least 18 years of age.
Must be authorized to work in the United States full-time without employer sponsorship.

Responsibilities

Lead execution of store processes, payroll management, scheduling, merchandise flow, inventory control, and visual presentation.
Drive store sales and profitability using company tools and resources, and support the team through a comprehensive leadership approach.
Apply business acumen, strategic thinking, and resourcefulness to solve problems.
Plan and execute projects, including visual merchandising plans, new product launches, and in-store events.
Mitigate loss risk by educating associates, ensuring company policies are followed, and partnering with Loss Prevention and Store Operations.
Provide exceptional customer experiences by identifying customer pursuits and creating lifelong YETI customers.
Build the brand’s presence in the local community through store events, brand awareness, and inspiring customers to spend time outdoors.
Create a customer-centric environment by delivering an effective Sales Floor Leader program and using YETI’s WILDER customer service model.
Educate the team on YETI products and inspire exceptional performance.
Identify and attract strong talent to represent the brand, and build trust and team morale through change and challenges.
Coach and develop the team’s selling skills through timely, specific feedback and trust-building.
Create succession plans, develop top talent, and provide team members with opportunities for continued development.
Promote an inclusive and diverse store environment based on trust and teamwork.