Store Environment Project Manager 2, Rack Creative - Hybrid, Seattle

Nordstrom•Seattle, WA

5d•Hybrid

About The Position

We are seeking a Store Environment Project Manager 2 to support our Nordstrom Rack team, ensuring we meet our goal of producing content at scale in the most impactful, efficient and automated way possible. Our Marketing vision is to ignite growth through deepening customer connection, and our team is responsible for delivering content to drive customer engagement, grow our customer base, and execute strategies that will differentiate us from competitors. As a Store Environment Project Manager 2 for Nordstrom Rack, you are a professional responsible for the strategic oversight and realization of our Store Environments in new and existing locations. This role sits at the intersection of operational excellence, creative output, and customer experience. You will leverage professional analytical skills to manage complex signage creation cycles, interpret production guidelines and limitations, and support departmental goals across cross-functional teams. You aren't just following a checklist; you are refining the process, resolving complex blockers, and coaching others to ensure best-in-class brand assets are delivered at scale across an expanding 300+ store fleet.

Requirements

5–8+ years managing large-scale, multi-location retail print/graphics programs from creative handoff through in-store deployment.
Deep knowledge of large-format print production; substrates (e.g., styrene, PVC, acrylic, PETG, fabrics); color management; SEG fabrication/installation; experience with beauty fixture graphics and window/interior/exterior programs.
Strong analytical skills and strategic thinking; advanced Excel/Smartsheet (modeling, pivots); comfort with dashboards and Business Intelligence.
Clear communicator and skilled stakeholder manager; proven ability to run multiple concurrent timelines at scale and deliver on time, in full.
Top-tier problem solving and root cause analysis; calm under pressure and effective at exception management with vendors and 3PLs.
Workfront (intake, workflow, approvals), AEM (assets/specs/store profiles), Smartsheet, Microsoft Office (Excel, PowerPoint, Outlook); working knowledge of Adobe Creative Cloud (Acrobat, Illustrator, InDesign, Photoshop) for markup, store communications, and proof review.
Familiarity with 3PL operations, TMS/WMS, shipping methods, and retail receiving constraints; understanding of municipal and safety compliance for in-store graphics.
Experience partnering with Strategic Sourcing on RFPs and vendor scorecards; familiarity with permitting and landlord approvals for exterior signage/graphics.

Responsibilities

Manage the seasonal/promotional/evergreen production and deployment calendar
Create and maintain production specs.
Evaluate vendor capabilities and negotiate pricing/placement.
Maintain store profiles to drive store-specific allocations.
Build sign dictionaries, bills of materials, and rules-based pack logic.
Plan shipping windows and modes to meet in-store dates.
Manage 3PL pick/pack/kitting/tracking; resolve exceptions and communicate impacts/mitigations.
Produce and deliver standard interior/exterior graphics packages while coordinating with Store Design, Construction/GCs, landlords, and Store Operations.
Report program KPIs and dashboards (on-time delivery, defect/reprint rate, issue trackers, budget variance, store satisfaction).
Analyze performance to reduce waste, improve cycle time, and analyze cost per store.
Build and manage forecasts; track actuals and prevent scope creep; coordinate POs/invoices.
Identify risks and implement mitigations.