Chick-fil-A General Manager

Cooper Connect•Plano, TX

4d•Onsite

About The Position

We are looking for a high-capacity Store Director to join our team at Chick-fil-A. This is a hands-on senior operational leadership role for an experienced leader who can lead through others, create accountability, and drive results in a fast-paced restaurant environment. As Store Director, you will lead and develop a team of Directors, Managers, and Team Leaders while taking ownership of the systems and rhythms that drive the business. You will work closely with the Owner/Operator to strengthen culture, develop leaders, improve profitability, and consistently raise the standard of operational excellence.

Requirements

3+ years of progressive leadership experience in a high-volume, fast-paced environment
Proven experience leading and developing other leaders, not simply managing individual contributors
Strong operational and business acumen with experience owning KPIs, labor, scheduling, cost control, or P&L-related results
Demonstrated ability to create accountability, coach performance, and develop leaders
Strong problem-solving skills with the ability to identify bottlenecks and implement solutions
Excellent communicator who can lead meetings, navigate conflict, and align a leadership team
Highly organized with the capacity to balance people leadership, daily operations, and business priorities
Passion for Chick-fil-A’s values and creating an environment of remarkable care and excellence

Responsibilities

Lead, develop, and hold accountable a team of Directors, Managers, and Team Leaders, equipping them to effectively lead their areas of the business
Drive operational excellence across food safety, food quality, guest experience, speed, cleanliness, and team performance
Coach leaders through regular 1:1s, meetings, training, feedback, and hands-on development
Identify operational bottlenecks, solve problems quickly, and build systems that improve execution across the restaurant
Own key business results including labor productivity, inventory, food cost, scheduling, expenses, and profitability
Build a culture of care and accountability where leaders know what they own and consistently follow through
Analyze performance data and translate results into clear goals and action plans for the leadership team
Partner with HR and Training leadership to maintain appropriate staffing levels and develop a strong leadership pipeline
Work alongside the Owner/Operator and Director team to establish priorities and continuously improve restaurant performance