Store Director #128 - Victoria, TX

Academy Sports•Victoria, TX

5d•Onsite

About The Position

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. The primary objective is to provide leadership to a store in order to achieve customer service, associate engagement and profitability goals. This role oversees an assigned store to inspire and lead associates while driving sales, drives customer service through leading by example and providing hands on customer service training, and serves as the primary communication channel to store associates on policies, procedures and sales opportunities. The Store Director conveys Academy’s entrepreneurial and sales oriented culture to capture and preserve market share, maximizes employee retention through utilization of best practices in hiring and mentoring, and manages store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury and risk management. This role drives in-store training processes to provide excellent customer service, associate product knowledge, process understanding and risk management, provides strategic regional merchandise insights to Academy’s merchant organization from personal insights and customer feedback, and drives store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses. The Store Director provides strategic insights on regional attributes related to competition, economic trends, marketing opportunities and other variables, participates in Academy’s budgeting process by assisting in the development of sales objectives, and oversees the performance management and career-pathing process for assigned store to ensure career development goals are met. This role fosters Academy’s community involvement to drive sales and customer awareness, champions Omnichannel initiatives to drive in-store customer service and online sales, partners with marketing team to drive customer traffic through grass roots and localized marketing, and develops, coordinates and delivers performance evaluations and career-pathing objectives for store associates. The Store Director stays abreast of retail trends, is required to learn company policies and procedures, and is required to learn company safety rules. Duties may change and associates may be required to perform other duties as assigned.

Requirements

At least five years of management experience in a complex, large format store
Bachelor’s degree in relevant field of study or equivalent years of related work experience required
Regular attendance required.
Leadership skills to inspire, lead and manage a large retail organization
Customer service skills to train store associates
Entrepreneurial skills to diagnose and capture sales opportunities
Operational and execution skills to manage store supply chain, maintenance and other activities
Employee relations expertise to drive associate recruitment and retention
Ability to interpret and communicate policies and initiatives to store associates to drive execution
Financial planning and budgeting experience to achieve financial objectives
Ability work flexible hours such as evenings, weekends, and holidays as necessary
Ability to travel periodically to assist in other stores as needed

Responsibilities

Provide leadership to a store in order to achieve customer service, associate engagement and profitability goals.
Oversee an assigned store to inspire and lead associates while driving sales.
Drive customer service through leading by example and providing hands on customer service training.
Serve as the primary communication channel to store associates on policies, procedures and sales opportunities.
Convey Academy’s entrepreneurial and sales oriented culture to capture and preserve market share.
Maximize employee retention through utilization of best practices in hiring and mentoring.
Manage store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury and risk management.
Drive in-store training processes to provide excellent customer service, associate product knowledge, process understanding and risk management.
Provide strategic regional merchandise insights to Academy’s merchant organization from personal insights and customer feedback.
Drive store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses.
Provide strategic insights on regional attributes related to competition, economic trends, marketing opportunities and other variables.
Participate in Academy’s budgeting process by assisting in the development of sales objectives.
Oversee the performance management and career-pathing process for assigned store to ensure career development goals are met.
Foster Academy’s community involvement to drive sales and customer awareness.
Champion Omnichannel initiatives to drive in-store customer service and online sales.
Partner with marketing team to drive customer traffic through grass roots and localized marketing.
Develop, coordinate and deliver performance evaluations and career-pathing objectives for store associates.
Stay abreast of retail trends.
Learn company policies and procedures.
Learn company safety rules.