Store Director #128 - Victoria, TX

Academy•Victoria, TX

1d•Onsite

About The Position

The Store Director is responsible for providing leadership to a store to achieve customer service, associate engagement, and profitability goals. This role oversees an assigned store to inspire and lead associates while driving sales. The Store Director serves as the primary communication channel to store associates on policies, procedures, and sales opportunities, conveying the company's entrepreneurial and sales-oriented culture to capture and preserve market share. This position maximizes employee retention through best practices in hiring and mentoring, and manages store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury, and risk management. The Store Director drives in-store training processes for excellent customer service, associate product knowledge, process understanding, and risk management. They provide strategic regional merchandise insights to the company's merchant organization and drive store profitability by managing expenses. This role also provides strategic insights on regional attributes related to competition, economic trends, and marketing opportunities, and participates in the budgeting process. The Store Director oversees performance management and career-pathing for store associates, fosters community involvement, and champions Omnichannel initiatives. They partner with the marketing team to drive customer traffic and develop performance evaluations and career-pathing objectives. The Store Director must stay abreast of retail trends and learn company policies, procedures, and safety rules. Duties may change and associates may be required to perform other duties as assigned.

Requirements

At least five years of management experience in a complex, large format store
Bachelor’s degree in relevant field of study or equivalent years of related work experience required
Leadership skills to inspire, lead and manage a large retail organization
Customer service skills to train store associates
Entrepreneurial skills to diagnose and capture sales opportunities
Operational and execution skills to manage store supply chain, maintenance and other activities
Employee relations expertise to drive associate recruitment and retention
Ability to interpret and communicate policies and initiatives to store associates to drive execution
Financial planning and budgeting experience to achieve financial objectives
Ability work flexible hours such as evenings, weekends, and holidays as necessary
Ability to travel periodically to assist in other stores as needed
Regular attendance required.

Responsibilities

Provide leadership to a store in order to achieve customer service, associate engagement and profitability goals.
Oversee an assigned store to inspire and lead associates while driving sales.
Drive customer service through leading by example and providing hands on customer service training.
Serve as the primary communication channel to store associates on policies, procedures and sales opportunities.
Convey the company’s entrepreneurial and sales oriented culture to capture and preserve market share.
Maximize employee retention through utilization of best practices in hiring and mentoring.
Manage store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury and risk management.
Drive in-store training processes to provide excellent customer service, associate product knowledge, process understanding and risk management.
Provide strategic regional merchandise insights to the company’s merchant organization from personal insights and customer feedback.
Drive store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses.
Provide strategic insights on regional attributes related to competition, economic trends, marketing opportunities and other variables.
Participate in the company’s budgeting process by assisting in the development of sales objectives.
Oversee the performance management and career-pathing process for assigned store to ensure career development goals are met.
Foster community involvement to drive sales and customer awareness.
Champion Omnichannel initiatives to drive in-store customer service and online sales.
Partner with marketing team to drive customer traffic through grass roots and localized marketing.
Develop, coordinate and deliver performance evaluations and career-pathing objectives for store associates.
Stay abreast of retail trends.
Learn company policies and procedures.
Learn company safety rules.
Perform other duties as assigned.