Retail Store Director

Tandy Leather Factory•New York, NY

2d•$75,000 - $80,000•Onsite

About The Position

The Store Director is accountable for driving sales, profitability, customer experience, talent development, and operational excellence while making the store a destination for the leathercraft community. The role leads by example, develops high-performing teams, builds meaningful customer and community partnerships, and represents the Tandy Leather brand. Working with a high degree of autonomy, business judgment, and professionalism, the Store Director manages all aspects of store performance and collaborates with corporate leaders across multiple functions. The role also provides operational insight, pilots new initiatives, and contributes to shaping the future of Tandy’s retail experience. The position is based in Queens, New York, and reports to the Zone Manager.

Requirements

High school diploma or equivalent.
At least five years of progressive retail leadership experience, with demonstrated success leading high-performing teams.
Proven ability to drive sales, profitability, customer experience, and operational excellence.
Strong financial and business acumen, including experience managing budgets, expenses, inventory, and business performance.
Ability to work independently and exercise sound business judgment and strategic decision-making.
Exceptional leadership, coaching, and talent development skills.
Strong communication and relationship-building skills, including the ability to collaborate across field and corporate teams.
Ability to build local community partnerships and represent the company professionally.
Passion for leathercraft, craftsmanship, or creative hobbies, and willingness to develop deep knowledge of Tandy Leather products and the leathercraft community.
Passion for customer service, continuous learning, and developing others.
Willingness to work varied schedules, including evenings, weekends, and holidays, based on business needs.
Basic computer proficiency and ability to learn company systems.

Nice To Haves

Bachelor’s degree.

Responsibilities

Lead store performance, including sales, profitability, expenses, inventory, and customer experience.
Develop and execute business strategies for sustainable sales growth and long-term profitability.
Create and execute quarterly business plans aligned with company priorities and measurable objectives.
Exercise sound business judgment and make decisions aligned with company strategy.
Ensure execution of company initiatives, operational standards, merchandising, and visual presentation.
Identify opportunities to improve performance through innovation, operational excellence, and customer insights.
Maintain accountability for four-wall financial performance while balancing near-term execution and long-term growth.
Deliver an exceptional customer experience that reflects Tandy Leather brand standards.
Build customer relationships through product knowledge, creative solutions, and personalized service.
Represent Tandy Leather as a professional, credible, and enthusiastic brand ambassador.
Foster a culture of customer service, craftsmanship, and product expertise that supports loyalty and growth.
Ensure high standards of store presentation and customer engagement.
Build and maintain relationships with leathercraft guilds, schools, makers, artists, veterans’ organizations, community partners, and local businesses.
Develop and execute community outreach initiatives that increase brand awareness, customer acquisition, and business growth.
Lead workshops, demonstrations, classes, special events, and community experiences for leathercraft enthusiasts.
Identify opportunities to expand the store’s local presence and strengthen the Tandy Leather brand.
Recruit, hire, develop, coach, and retain a high-performing team.
Create a culture of accountability, continuous learning, collaboration, and professional growth.
Develop future leaders through coaching, performance feedback, and individual development opportunities.
Build succession plans and maintain a strong talent pipeline for the flagship location.
Model Tandy’s values, leadership expectations, and commitment to operational excellence.
Partner with cross-functional corporate teams on strategic business initiatives.
Pilot and evaluate programs, services, merchandising strategies, technologies, and operational processes.
Provide operational insight and actionable recommendations to improve customer experience, business performance, and retail strategies.
Share best practices, successful initiatives, and operational learnings across the retail fleet.
Balance innovation with disciplined execution in support of the store and the company’s long-term success.
Develop and maintain knowledge of leathercraft techniques, materials, tools, and Tandy Leather products.
Promote continuous learning and product expertise throughout the store team.
Ensure customers receive knowledgeable guidance and a strong learning experience, personally or through qualified team members.
Support leathercraft education through classes, demonstrations, workshops, and community engagement.
Stay curious about emerging leathercraft techniques, products, and community trends.