Store Director - American Girl Retail
About The Position
The Store Director leads the day-to-day operations and overall performance of the American Girl Flagship Retail Store in Los Angeles, ensuring that its departments operate efficiently and consistently with American Girl’s mission and objectives. The role prioritizes exceptional customer service, operational standards, and financial results, while planning for long-term business needs in collaboration with company executives and business partners. The Director oversees business and operational functions across the multi-departmental facility, including revenue and P&L performance, customer experience, store environment, policies and procedures, projects, staffing, and facilities. The role partners with retail leadership and cross-functional teams to support business growth, inform brand and marketing teams with consumer insights, and improve service and sales. The position also provides leadership for the store’s management team and staff, including setting goals and standards, delegating responsibilities, developing talent, managing performance, recruiting and training employees, and planning for succession. The Store Director reports to the Sr. Director AG Retail Stores.
Requirements
- 10 or more years of experience in retail management.
- Willingness to work a flexible retail schedule, including days, nights, and weekends.
Nice To Haves
- BA/BS (four-year college or university degree) in Business Management preferred.
- Premium or high-end retail management experience preferred.
- Restaurant exposure desirable.
Responsibilities
- Partner with the Sr. Director of Retail and Retail Directors on relevant functions to support and grow the business.
- Build collaborative partnerships with business partners and involve them in short- and long-range planning.
- Develop plans and initiatives to enhance customer service and generate sales.
- Coordinate management and supervisory staff across retail and restaurant operations to support the company’s brand strategy.
- Represent the retail channel at cross-channel meetings and provide consumer insights to Brand, Design, Creative, and Marketing Communications teams.
- Help establish annual revenue forecasts.
- Direct business and operational functions for the American Girl Flagship Retail Store.
- Oversee daily operations of the multi-departmental facility, ensuring customer service standards, revenue goals, policies, and procedures support the company mission and business needs.
- Ensure an exceptional customer experience throughout American Girl.
- Identify, develop, and implement policies, procedures, and systems to meet service standards efficiently and manage change.
- Review departmental revenue daily and take action when goals are not being met; maintain daily control of store operations.
- Maintain an appealing store atmosphere and provide a clean, safe environment.
- Collaborate with senior leadership and store management on short- and long-term needs for revenue, P&L growth, staffing, equipment, and facilities.
- Establish procedures to minimize external and internal shrinkage.
- Improve customer service experiences and operational efficiency by modifying policies and procedures.
- Notify the PR Manager of publicity issues and the Distribution Center of transportation, fulfillment, and replenishment issues.
- Partner with Brand, Marketing, Purchasing, and Inventory Control on trends and opportunities.
- Communicate and follow up with corporate partners through meetings, calls, and email.
- Lead collaboration among program elements to provide a high-quality experience.
- Direct financial planning and execution; create project plans, timelines, and budgets.
- Review and manage the store P&L monthly.
- Monitor management team responsibilities and performance, and direct organizational development.
- Communicate goals and service standards, delegate responsibilities, and build, train, and motivate staff.
- Provide regular performance feedback, address performance issues, conduct timely evaluations, and complete CAP goals.
- Provide professional development opportunities and ensure recruiting and training programs support staffing needs during peak and non-peak periods.
- Lead succession planning for store organizational talent reviews.
- Partner with Human Resources on training and development, policies, and procedures.
- Provide regular feedback based on measurable factors such as sales results, visits, and surveys.
Benefits
- Competitive total pay programs.
- Comprehensive benefits.
- Resources to help employees reach their full potential.
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What This Job Offers
Job Type
Full-time
Career Level
Director
