Store Director (Store Manager) - Memphis, TN

Target•Collierville, TN

22h•Onsite

About The Position

The Store Director is responsible for leading a team to help families discover the joy of everyday life. This role involves developing leaders who care about their teams, guests, and each other. The Store Director leads a team of experts, advocates, and consultants passionate about ensuring guests have a positive shopping experience. This position also involves accountability for running a profitable growth business and provides opportunities for meaningful experiences that help build and develop skills for a career. The role offers the chance to gain experience in managing a large team, recruiting, talent management, guest service, retail business financials, developing store-specific strategies, understanding retail business fundamentals, setting business priorities, building partnerships, and making business decisions based on market competition and guest insights.

Requirements

4-year degree or equivalent experience
Strong interpersonal and communication skills
Team leadership and engagement
Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
Manage conflict and lead and hold others accountable
Relate well with and interact with all levels of the organization
Welcoming and helpful attitude
Manage workload and prioritize tasks independently
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Climb up and down ladders as needed
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Nice To Haves

Experience in recruiting, selecting, talent management and talent planning across all departments of the store.
Experience in retail business financials (e.g. payroll, profit and loss) and driving sales growth.
Experience in creating store-specific strategies and managing a team to deliver results.
Experience in retail business fundamentals for total store, including understanding sales trends, inventory management, guest shopping patterns and satisfaction, pricing and promotions strategies and specialty businesses.
Experience in setting and planning total store quarterly business priorities and managing a team to meet sales goals.
Experience in building partnerships with and leveraging key partners (e.g. Assets Protection, Food & Beverage, Human Resources) to support store performance and business growth.
Experience in making business decisions by assessing market competition, understanding guest insights and feedback.

Responsibilities

Cultivate a guest-centric and engaged team by consistently delivering guest experience commitments.
Lead with confidence, care, and purpose to drive a guest-obsessed culture that relentlessly delivers the guest experience standard.
Hold direct reports accountable for delivering exceptional guest experiences through consistent operations, accountability, team development, training, and recognition.
Celebrate wins, align the team, and prioritize actions that drive results and elevate the guest experience.
Actively engage with the community to represent the brand and build connections.
Lead a talent culture by taking an active role in the onboarding, development, and growth of leaders.
Drive accountability through clear expectations and consistent performance management.
Create and deliver sustainable and equitable talent strategies in partnership with HR to fuel career progression and team growth.
Be approachable and available for the team, leading a culture where leaders and team members can share concerns and issues are quickly resolved.
Recruit, hire, and retain a passionate team with area-specific knowledge and expertise.
Oversee the scheduling process to ensure schedules meet business needs, provide a consistent guest experience, and align with team member availability and desired hours.
Own and implement leadership schedules that align with guest and business needs, including weekends, mornings, evenings, overnight, and seasonal adjustments.
Demonstrate and promote inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Invest in and follow up on personal and team training to enhance skills and capabilities, ensuring timely completion of required training.
Drive a guest-obsessed culture by balancing in-store and digital guest needs to achieve store sales and operational goals.
Ensure the team can inform, educate, and promote Target's benefits, features, and offerings that reward guests and enhance their shopping experience.
Own the store's overall business to drive efficiency, safety, and sales growth.
Review store guest, financial, and team metrics to identify gaps, understand behaviors, and take action to improve.
Build and execute plans to run an efficient operation to fund future growth.
Lead and create a culture of executing all best practices, understanding operational shortage opportunities, building routines and action plans, and establishing clear goals and expectations.
Leverage reports (financial, operational, safety, food safety, team, and guest) to understand the business and make decisions.
Lead a culture of financial accountability by following sales trends, leadership headcount guidelines, payroll management, and hourly overtime guidance.
Teach each team how to understand their role in driving sales growth and total store profitability.
Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice.
Build relationships within the store's community to address pressing local needs.
Leverage field partners' expertise and guidance to solve problems, collaborate on store opportunities, and drive continuous operational improvement.
Set clear priorities for the team by balancing competing priorities and demands.
Own the safety culture and performance for the store by modeling and recognizing safe behaviors, identifying and correcting hazards, assisting with incident response, validating investigations, and driving sustainable solutions.
Validate an in-store security culture by focusing on deterrence, response, and resolution to improve physical security processes.
Validate that merchandise protection strategies across the total store are executed according to best practices.
As a key carrier, follow all safe and secure training and processes.
Address all store emergency and compliance needs.
Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience during assigned shifts.
Always demonstrate a culture of ethical conduct, safety (including food safety), and compliance; lead and hold the team accountable to work in the same way.