Store Director (Store Manager) - Memphis, TN

Target • Collierville, TN

1d • Onsite

About The Position

The Store Director (Store Manager) role at Target involves leading a team to help families discover the joy of everyday life. This leadership position focuses on developing leaders who care about their teams, guests, and each other. The Store Director leads a team of experts, advocates, and consultants passionate about ensuring guests have a positive shopping experience. This role requires accountability for running a profitable growth business and offers meaningful experiences for leaders to build and develop skills for a career. The Store Director role provides experience in managing large teams, recruiting, talent management, guest service fundamentals, retail business financials, developing store-specific strategies, understanding retail business fundamentals, setting quarterly business priorities, building partnerships with key internal departments, and making business decisions based on market competition and guest insights.

Requirements

• 4-year degree or equivalent experience
• Strong interpersonal and communication skills
• Team leadership and engagement
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Manage conflict and lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Welcoming and helpful attitude
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
• Reliable and prompt attendance necessary

Nice To Haves

• Experience in a fast-moving, highly active and physically demanding role
• Flexibility and creative problem solving skills
• Open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times)

Responsibilities

• Cultivate a guest-centric and engaged team, consistently delivering guest experience commitments.
• Lead with confidence, care, and purpose to drive a guest-obsessed culture that relentlessly delivers the guest experience standard.
• Hold direct reports accountable for exceptional guest experience through operations, accountability, team development, training, and recognition.
• Celebrate wins, align the team, and prioritize actions that drive results and elevate the guest experience.
• Actively engage with the community to represent the brand and build connections.
• Lead a talent culture through active involvement in onboarding, development, and growth of leaders.
• Drive accountability through clear expectations and consistent performance management.
• Partner with HR to create and deliver sustainable and equitable talent strategies.
• Be approachable and available for the team, leading a culture where issues are quickly resolved.
• Recruit, hire, and retain a passionate team with area-specific knowledge and expertise.
• Oversee the scheduling process to meet business needs while ensuring a consistent guest experience and aligning with team member availability.
• Own and implement leadership schedules that align with guest and business needs, including weekends, mornings, evenings, and overnight shifts.
• Demonstrate and promote inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Invest in and follow up on personal and team training to enhance skills and capabilities.
• Drive a guest-obsessed culture balancing in-store and digital guests to meet sales and operational goals.
• Ensure the team can inform, educate, and promote Target's benefits, features, and offerings.
• Own the store’s overall business to drive efficiency, safety, and grow sales.
• Review store guest, financial, and team metrics to identify gaps and take action.
• Build and execute plans to run an efficient operation.
• Lead and create a culture of executing all best practices, identifying operational shortages, and building action plans to resolve opportunities.
• Leverage reports (financial, operational, safety, food safety, team, and guest) to understand the business and make decisions.
• Lead a culture of financial accountability by following sales trends, leadership headcount, payroll management, and hourly overtime guidance.
• Teach each team how to understand their role in driving sales growth and total store profitability.
• Know and assess the competition; leverage guest insights and feedback to drive the business.
• Build relationships within the store's community to address local needs.
• Leverage field partners' expertise and guidance to solve problems and collaborate on store opportunities.
• Set clear priorities for the team by balancing competing priorities and demands.
• Own the safety culture and performance for the store through modeling safe behaviors, identifying and correcting hazards, assisting with incident response, and validating investigations.
• Validate an instore security culture by focusing on deterrence, response, and resolution.
• Validate that merchandise protection strategies are executed according to best practices.
• As a key carrier, follow all safe and secure training and processes.
• Address all store emergency and compliance needs.
• Regularly assume store-level leadership on duty (LOD) responsibilities.
• Always demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable to work in the same way.

Benefits

• Comprehensive health benefits and programs (medical, vision, dental, life insurance)
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree