Store Director @ Kennedy Center

Event Network•Washington, DC

7d•Onsite

About The Position

This position leads a specific store partnership. The Store Director (SD) is responsible for building and retaining a high performing and diverse workforce of Assistant Store Directors, Sales Leads and team members while contributing to e|n talent planning. The Store Director is responsible for building, inspiring and leading e|n’s vision and strategy to the store team and the partner’s management team in a manner consistent with e|n’s core values. The SD leads the store team to meet net income goals, sales goals, per caps and all Operating and People objectives through execution, coaching and accountability. The Store Director is responsible for overall guest service and merchandise presentation in their respective store. The SD is the main point of contact for their respective partnership and builds a web of relationships throughout the partner staff.

Requirements

Must have experience in leadership and team management.
Must be able to build and retain a high performing and diverse workforce.
Must be able to inspire and lead the store's vision and strategy.
Must be able to meet net income goals, sales goals, per caps, and all Operating and People objectives.
Must be responsible for overall guest service and merchandise presentation.
Must be the main point of contact for the respective partnership and build relationships.
Must be able to communicate clear expectations and hold team accountable.
Must be able to recruit, identify, develop, and leverage talent.
Must be able to support future growth through effective recruitment, selection, and onboarding.
Must be able to drive talent development through succession planning.
Must be able to maximize team and individual performance.
Must be able to motivate, retain, and stabilize a team.
Must be able to recognize and reward behaviors aligned with core values.
Must be able to resolve HR/guest service issues in partnership with HR.
Must be able to build strong relationships with team members.
Must actively pursue opportunities for self-development.
Must create a learning environment by modeling core values.
Must foster partner and SSC team member relationships.
Must achieve store location's sales, per cap, and net income budget.
Must achieve store location's payroll rate, inventory goal, and expense targets.
Must ensure initiatives are implemented within budgeted guidelines.
Must consistently look for methods to reduce expenses.
Must collaborate to identify and resolve Loss Prevention (LP) trends.
Must pass all LP audits.
Must optimize payroll utilization.
Must effectively utilize reports to analyze business trends and make decisions.
Must develop influential leaders within the partnership team.
Must prioritize and execute short and long term business goals.
Must communicate and drive strategic direction.
Must utilize planning pyramid to coordinate goals.
Must provide a consistent guest experience.
Must maintain visual presentation directives.
Must identify, develop, and train talent for visual presentation.
Must develop successful business strategies.
Must champion all initiatives and ensure sustainability.
Must respond and react to communication in a timely manner.
Must perform non-revenue generating tasks.
Must ensure all team members exceed e|n Cares standards.
Must influence store and company growth strategies by sharing insights.
Must develop and maintain strong alliances with partners.
Must ensure a clean, organized, and safe environment for guests.
Must promote regional involvement in philanthropic activities.

Responsibilities

Communicates clear expectations and holds Assistant Store Director, Sales Leads and self accountable to all e|n standards of performance and behavior.
Recruits talent. Identifies, develops and leverages existing talent to meet both short and long term business objectives.
Supports future growth of e|n through effective recruitment, selection and on boarding of external talent.
Drives the development of e|n talent through succession planning to cultivate an environment of high team member engagement, learning and commitment.
Maximizes both the team and individual performance levels through effective utilization of Company’s performance management process.
Motivates, retains and stabilizes a team through appropriate reward and recognition.
Recognizes and rewards behaviors that are in alignment with e|n’s core values.
Resolves HR/guest service issues at location in partnership with HR.
Builds strong relationships with e|n team members to align and support execution of regional business results.
Actively pursues opportunities to promote self development.
Creates a learning environment by modeling e|n core values.
Fosters Partner and SSC team member relationships to support business initiatives and growth.
Achieves store location’s sales, per cap and net income budget.
Achieves store location’s payroll rate, inventory goal and expense targets.
Ensures initiatives are implemented within budgeted guidelines.
Consistently looks for methods to reduce expenses for maximum sales productivity.
Collaborates with VP of Store Quality to identify Loss Prevention (LP) trends and resolve issues.
Passes all LP audits.
Collaborates with VP of Store Quality to optimize payroll utilization.
Effectively utilizes reports to analyze business trends and opportunities to make effective business decisions.
Develops a web of multiple influential leaders within the partnership team.
Prioritizes and executes short and long term business goals in partnership with VP of Store Quality.
Communicates and drives e|n’s strategic direction.
Utilizes planning pyramid to coordinate short and long term store goals with Assistant Store Directors and Store Team.
Accountable for training and providing a consistent guest experience through friendly, knowledgeable and efficient service utilizing e|n guest service and partner guidelines.
Responsible for maintaining visual presentation directives as communicated by SSC.
Identifies, develops and trains existing talent to present visually compelling stores consistent with e|n standards and guidelines.
Develops successful business strategies in partnership with VP of Store Quality to impact their business.
Champions all e|n initiatives and ensures sustainability.
Responds and reacts to all communication in a timely manner.
Performs all non-revenue generating tasks as required such as expense control, loss prevention training, etc.
Accountable for overall guest service and ensures all team members exceed e|n Cares standards.
Influences store and company growth strategies by sharing partner and market insights with Store Operations and Purchasing Teams.
Develops and maintains a strong alliance with all partners with a goal to maintain long term relationships.
Insures a clean, organized and safe environment for guests to shop in.
Promotes regional involvement in philanthropic activities.