Store C Manager

Circle K Stores • Lake Shore, OH

3d • Onsite

About The Position

The Store C Manager is responsible for the overall operations of the store, including leadership and management of employees, maintaining store standards, fostering positive relationships with suppliers and customers, and ensuring financial objectives are met. This role involves direct supervision of at least two full-time employees and requires a strong focus on customer service, employee development, and operational efficiency.

Requirements

• High school diploma or equivalent.
• 1 to 2 years of retail work experience or an equivalent combination of education, training, and work experience.
• Ability to supervise and train for the use of equipment, tools, and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR), and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR, and SA job descriptions.
• Ability to use a computer or acquire the necessary skills to use a computer for report completion and analysis, inventory control, cash control, and employment-related forms.
• A valid driver's license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions.
• Ability to work in the described conditions.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Nice To Haves

• Ability to work a minimum of 50 hours per week.
• Ability to be exposed to cold or warm temperature extremes, performing occasional work in a walk-in cooler and/or freezer and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead.
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist.
• Ability to grasp, reach and manipulate objects with hands for the entire shift.
• Ability to push/pull with arms up to a force of 20 pounds.
• Able to reach overhead for objects.
• Ability to bend and twist at the waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Be exposed to occasional noise.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Responsibilities

• Directly supervise the activities of 2 or more full-time employees, including Assistant Managers, Lead Representatives, and Customer Service Representatives.
• Recruit, hire, and train employees, ensuring excellent customer service.
• Develop, manage, and assign tasks to ensure the store is clean, adequately stocked, organized, and well-kept according to Company standards.
• Maintain a professional and supportive image among subordinates and supervisor.
• Schedule employees within Company guidelines and according to business needs to maximize customer service and maintain store image.
• Implement non-discriminatory management practices in hiring, training, counseling, mentoring, motivating, and separating employees.
• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely and professional manner.
• Provide regular and predictable on-site attendance.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare and deliver timely performance appraisals for all employees, including 30- and 60-day check-ins, 90-day, 12-month, and ongoing anniversary check-ins.
• Train all employees to ensure customer service, store image, and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.
• Mentor and train employees on cash awareness and expectations to reduce risk.
• Ensure employees complete all required training in a timely manner.
• Develop methods to ensure all employees receive proper communication in a timely manner.
• Establish periodic communication meetings with all store employees and the Market Manager.
• Evaluate and develop specific action plans to address store needs and reach objectives.
• Organize and maintain all store files and manuals.
• Manage and supervise store employees to ensure all required reports are completed accurately and timely.
• Manage and supervise store employees to ensure all merchandise is stocked, attractively displayed, and priced correctly.
• Ensure all required employment-related posters and signs are in easily accessible locations.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, and understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform other financial analysis necessary to maximize sales and net profits.
• Notify Market Manager of any sales, cash, inventory, or operating discrepancies.

Benefits

• Circle K is an Equal Opportunity Employer.
• The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.
• Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED