Store B Manager

Circle K Stores•Altoona, PA

1d•Onsite

About The Position

The Store B Manager is responsible for the overall operations of the store, including leadership and management of employees, maintaining store standards, customer service, financial analysis, and ensuring compliance with company policies. This role involves direct supervision of at least two full-time employees and requires a proactive approach to managing daily tasks, employee development, and store profitability.

Requirements

High school diploma or equivalent.
1 to 2 years of retail work experience or an equivalent combination of education, training, and work experience.
Ability to supervise and train for the use of equipment, tools, and materials listed in CSR, LSR, and SA job descriptions.
Ability to supervise and manage the functions listed in CSR, LSR, and SA job descriptions.
Ability to use a computer for completion and analysis of reports, inventory control, cash control, and employment-related forms, or acquire necessary skills.
A valid driver's license and dependable transportation.
Ability to have open availability.
Ability to communicate (orally and in writing) in English.
Ability to perform essential duties and physical functions.
Ability to work in the described conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of 2 or more full-time employees, including Assistant Managers, Lead Representatives, and Customer Service Representatives.
Recruit, hire, and train employees to ensure excellent customer service.
Develop, manage, and assign tasks to ensure the store is clean, adequately stocked, organized, and well-kept according to Company standards.
Maintain a professional and supportive image among subordinates and supervisor.
Schedule employees within Company guidelines and business needs to maximize customer service and maintain store image.
Implement non-discriminatory management practices in hiring, training, counseling, mentoring, motivating, and separating employees.
Develop positive and professional relationships with all suppliers.
Promote excellent service and resolve customer complaints in a timely and professional manner.
Provide regular and predictable onsite attendance.
Promote and ensure a safe, positive public image within the neighboring community.
Prepare and deliver timely performance appraisals, including 30- and 60-day check-ins, 90-day, 12-month, and ongoing anniversary check-ins.
Train all employees on customer service, store image, marketing execution, and safety procedures.
Mentor and train employees on cash awareness and expectations to reduce risk.
Ensure employees complete all required training in a timely manner.
Develop methods for timely and proper communication to all employees.
Establish periodic communication meetings with all store employees and the Market Manager.
Evaluate and develop specific action plans to meet store objectives.
Organize and maintain all store files and manuals.
Ensure all required and requested reports are completed accurately and timely.
Ensure all merchandise is stocked, attractively displayed, and priced correctly.
Ensure all required employment-related posters and signs are easily accessible.
Analyze daily sales and expense information to maximize sales and net profits.
Budget and forecast P&L lines, and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform financial analysis to maximize sales and net profits.
Notify Market Manager of any sales, cash, inventory, or operating discrepancies.