Store B Manager

Circle K•Altoona, PA

1d•Onsite

About The Position

The Store B Manager position at Circle K involves comprehensive leadership and management of store operations. This role is responsible for supervising a team of 2 or more full-time employees, including Assistant Managers, Lead Representatives, and Customer Service Representatives. Key aspects include recruiting, hiring, and training staff to ensure excellent customer service, maintaining store standards, and managing employee schedules. The manager is also tasked with fostering positive relationships with suppliers and customers, resolving complaints, and promoting a safe public image within the community. Training and development are crucial, encompassing performance appraisals, safety procedures, cash awareness, and ensuring timely completion of all required training. Communication within the store and with the Market Manager is essential. The role also involves organizing and planning, such as developing action plans, maintaining store files, and ensuring accurate reporting and merchandise display. Financially, the manager analyzes sales and expenses, budgets P&L lines, manages merchandise margins, safeguards money, and reports discrepancies to the Market Manager. Circle K's mission is to make people's lives easier, fostering a culture of pride in its people, their development, and service.

Requirements

High school diploma or equivalent
1 to 2 years of retail work experience
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions
Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions
Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
A valid driver’s license and dependable transportation
Ability to have open availability
Ability to communicate (orally and in writing) in English
Ability to perform essential duties and physical functions described above
Ability to work in the conditions described below
Ability to operate a motor vehicle
Ability to sit for long periods of time

Nice To Haves

An equivalent combination of education, training and work experience
Food Server certificate (e.g. ServSafe)
Food Safety Management certification

Responsibilities

Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s)
Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service
Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards
Maintains a professional and supportive image among subordinates and supervisor
Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees
Develops positive and professional relationships with all suppliers
Promotes excellent service and resolve customer complaints in a timely, professional manner
Provides regular and predicable onsite attendance
Promotes and ensures a safe, positive public image within the neighboring community
Prepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins
Trains all employees ensuring that customer service, store image and marketing execution meet Company standards
Trains all employees on safety procedures and promote safety awareness
Mentors and trains all employee on cash awareness and expectations to help reduce risk to the company/BU
Ensures employees complete all required training in a timely manner
Develops ways and means to ensure that all employees receive proper communication in a timely manner
Establishes periodic on-going communication meetings with all store employees and the Market Manager
Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives
Organizes and maintains all store files and manuals
Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely
Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly
Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees
Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits
Budgets and forecasts P&L lines, as well as understands and manages merchandise margins
Safeguards and accounts for all money received and disbursed
Performs all other financial analysis necessary to maximize sales and net profits
Notifies Market Manager of any sales, cash, inventory or operating discrepancy