Store Associate

Friends of the High Line • New York, NY

6h • Onsite

About The Position

Friends of the High Line is hiring Store Associates for its flagship High Line Shop, a retail space in a high-visibility, high-traffic area of the park that blends commerce, culture, and community. Store proceeds support the High Line’s maintenance, operations, and programming. Associates help create a mission-aligned retail experience that enhances visitors’ experience of the park and contributes to its long-term financial resilience.

Working with and reporting to the Store Manager and Store Supervisor, Store Associates help achieve customer conversion and store performance goals. The role includes driving sales, providing exceptional customer service, supporting e-commerce fulfillment, maintaining the store, and serving as an ambassador for the High Line.

This is a part-time, non-exempt, onsite position in Manhattan’s Meatpacking District. The High Line Shop is in a covered, open-air section of the park. Seasonal, year-round, and flexible-schedule positions are available. Associates must be flexible to work weekends, holidays, and extended hours for occasional special events and park programming. The hourly rate is $22.00. The posting is reviewed continuously and may close once suitable candidates are hired.

Requirements

• Ability to work in a fast-paced environment.
• Outstanding communication, problem-solving, and conflict-resolution skills.
• Warm, engaging presence and commitment to high standards of hospitality and customer service.
• Ability to work as part of a team.
• Comfort working in a mixed indoor/outdoor environment.
• Ability to stand for extended periods.
• Capacity to lift and move products weighing up to 40 pounds regularly.
• Flexibility to work weekends, holidays, and extended hours for occasional special events and park programming.

Nice To Haves

• Previous experience in a retail or hospitality role.
• Passion for the arts, design, sustainability, parks, and cultural storytelling.
• Enthusiasm for public engagement, education, and tailoring communication to diverse audiences.
• Attention to detail, calm under pressure, adaptability, dependability, teamwork, initiative, sales ability, an eye for visual merchandising, and ability to multitask.

Responsibilities

• Deliver and maintain an extraordinary customer experience.
• Implement strategies to drive traffic, maximize sales, and achieve store performance targets.
• Keep the store impeccably maintained and organized in accordance with visual merchandising standards, brand guidelines, and product rotations.
• Create a warm, inclusive, and informative retail environment that reflects the diverse audience of the High Line.
• Contribute to a positive team culture rooted in hospitality, respect, inclusivity, and enthusiasm for the High Line.
• Maintain working knowledge of products and retail partnerships, as well as the High Line’s history and its art, horticulture, and cultural programming.
• Resolve customer concerns professionally and carefully, escalating issues to Store management when appropriate.
• Assist with e-commerce fulfillment, including organizing inventory, processing shipments, and monitoring and responding to customer inquiries and concerns.

Benefits

• Paid time off, including sick time off and paid holidays.
• Discounts on Citi Bike membership.
• Discounts with vendors at the High Line and around the Meatpacking neighborhood.
• Free entrance to the Whitney Museum.
• Contribution to a 403(b) retirement plan.
• Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed