Store Assistant Manager - 5th Avenue

Estée Lauder Companies•New York, NY

21h•$24 - $26•Onsite

About The Position

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty. WHAT ON EARTH IS DECIEM? We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere. We are DECIEM, The Abnormal Beauty Company. We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us! WHAT WE’RE LOOKING FOR We are looking for a Store Assistant Manager to inspire our 5th Avenue team <3 As a Store Assistant Manager, you will deliver the highest standards of customer service by following the DECIEM experience and contributing to a teamwork environment positively, pleasantly, and effectively. This is a Full-Time role (37.5 hours/ 5 days per week). Candidates must be available to work store opening and closing hours, and weekends. The pay rate for this role is $24.00-$26.00/hour.

Requirements

Love of beauty products and a passion for skincare
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Attention to detail and problem-solving skills. Excellent written and verbal communication skills
Strong time management and organizational skills with the ability to multi-task a must
Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
Relevant education OR equivalent work experience in customer service/retail is an asset

Nice To Haves

Experienced in a leadership role is preferred

Responsibilities

In partnership with the Store Manager, the Store Assistant Manager will support in the oversight of daily in-store operations and provide assistance on the sales floor ensuring store is profitable
Assist in recruitment, manage, mentor and develop and staff to maximise sales, profitability and exceed agreed key performance indicators
Complete operational store requirements by scheduling and assigning ‘zones’ to employees, while ensuring to have a fully staffed store at all times
Manage ongoing store operations and inform the Store Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor etc.)
Ensure the day-to-day operations of the store are compliant with the company requirements
Coach, counsel and provide constructive feedback to all store staff
Control stock and manage the weekly order of store supplies
Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Educate customers about the world of Beauty and Skin Care, DECIEM brands and products
Stay up to date with product knowledge, company information, launches and campaigns
Ensure standards for quality, customer service and health and safety are met
Notify Store Manager and/or Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints)
Enforce store policies and procedures are up to company standard and direction
Assist in hosting store events in conjunction with merchandising and corporate retail teams for customer appreciation events to drive traffic
Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness etc.)
Perform other duties as assigned

Benefits

Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
6 months of paid time off for new parents (inclusive of all genders).
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
First dibs on new products.
A generous discount on DECIEM products for you, your family, and your friends.

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