Store Assistant Manager

Joe's Kwik Mart (CrossAmerica Partners)•Panama City Beach, FL

13d

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day operations at a convenience store. The role includes ensuring excellent customer service, managing staff, maintaining store standards, and supporting store profitability. The position prefers open availability, covers all shifts, and works opposite the Store Manager. Previous leadership experience is a plus.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
High school diploma or equivalent.
Valid and current state driver's license.
Strong leadership skills, including team building, training, and motivation.
Excellent interpersonal and communication skills and a commitment to customer service.
Ability to handle difficult situations calmly and with a solutions-focused approach.
Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's schedule.
Ability to meet the physical requirements of the role, including standing for extended periods, lifting and carrying products, bending, squatting, reaching, climbing a ladder, walking throughout the store, handling cash, and performing repetitive tasks.
Ability to work in cold environments such as freezers and refrigerators, handle emergency situations, and work alone.

Nice To Haves

Previous leadership experience.
Associate or bachelor's degree in business or a related field.

Responsibilities

Greet and assist customers professionally and resolve complaints promptly.
Maintain a clean, safe, and organized store and monitor customer service standards.
Assist with recruiting, training, and onboarding employees.
Delegate tasks, oversee store associates, coach team members, and provide performance feedback.
Maintain staff schedules and ensure adequate coverage during peak hours.
Manage inventory activities, including ordering, receiving, shelving, and stock checks.
Ensure product handling, stock rotation, quality control, and waste reduction.
Monitor and enforce store policies and procedures.
Promote store products and services and help achieve sales goals.
Monitor cash handling and sales transactions and reconcile cash registers.
Support budgeting, expense control, and store profitability.
Ensure compliance with health, safety, and legal regulations; inspect for hazards and address them.
Support emergency preparedness and security protocols.
Assist with payroll, staffing reports, inventory records, and other administrative tasks.
Prepare daily sales, inventory, and store performance reports for the Store Manager.
Maintain accurate records of store operations and employee information.
Perform seasonal snow removal as needed and handle emergency situations.