Store Assistant Manager

Kwik Chek Food Stores Inc•Frisco, TX

About The Position

The Store Assistant Manager supports the store management team in completing store-level tasks and performs duties across multiple areas, including register operations, customer service, housekeeping, and other related functions. The role helps ensure an exceptional customer experience in keeping with TXB’s purpose to “Leave ‘em Better.” The Store Assistant Manager assists the Store Manager with leading and managing the facility, trains and supervises team members, and is responsible for store operations while on duty when the General Manager is absent. The role also supports sales transactions, product availability, vendor check-in, store marketing programs, and a clean and safe store environment.

Requirements

Customer relationship experience is required.
Successful completion of on-the-job training.
Reliable transportation.
Reliability, punctuality, honesty, and a positive attitude.
Excellent customer service skills and good verbal communication skills.
Ability to operate available equipment, including cash registers, calculators, or scanners.
Basic mathematical skills for making change and issuing refunds.
Knowledge of company products, services, and customer-related policies.
Ability to train and effectively lead and supervise team members.
Ability to work as a team player, communicate well, multitask, and work in a fast-paced environment.
Patience and expertise to direct and conduct training.
Basic computer skills and ability to operate multiple devices.
Desire and ability to learn software programs such as Microsoft Excel, Outlook, and Word.
Good understanding of register systems, troubleshooting, and back-office software.
Ability to lift up to 50 pounds.
Ability to stand for prolonged periods while working on a cash register or related equipment.
Ability to perform repetitive movements over long periods.

Responsibilities

Support the store management team in completing store-level tasks and assist the Store Manager in leading and managing the facility.
Take responsibility for store operations while on duty in the absence of the General Manager.
Lead, supervise, train, and coach team members on company policies, practices, procedures, and position expectations.
Provide customer service, greet customers, answer questions, assist with product location and price discrepancies, resolve complaints, and share information about products, services, and customer policies.
Process cash, credit, and debit transactions; balance the register at the beginning and end of shifts and account for sales at the end of shifts.
Process returns and exchanges according to store policy; identify prices, tabulate bills, and bag, box, or wrap purchases.
Complete guest-centered duties and maintain a clean environment through housekeeping tasks such as cleaning, dusting, sweeping, mopping, and emptying trash.
Replenish products and supplies to maintain in-stock conditions.
Check in external and internal vendors according to corporate procedures.
Ensure proper execution of assigned store-level marketing programs.
Participate in team efforts to achieve departmental and company goals, communicate with others, and provide leadership by example and sharing knowledge.
Report unsafe activities to a supervisor and/or Human Resources.
Perform other related duties as assigned.
Comply with applicable local, state, and federal laws, regulations, and certifications.

Benefits

Free work uniforms.
Free fountain drinks up to 32 oz while on the clock.
Daily Pay Partner.
Health, dental, vision, disability, life, and critical illness insurance plans, subject to eligibility based on average weekly hours worked and tenure.
Vacation, holiday, and bereavement leave, subject to eligibility based on average weekly hours worked and tenure.
401(k) retirement plan, available after 90 days of employment.

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