Store Assistant Manager

Joe's Kwik Mart (CrossAmerica Partners)•Southport, FL

13d

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations. The role focuses on excellent customer service, staff management, operational and inventory control, sales and financial performance, health and safety compliance, and reporting and administration. The position requires a hands-on approach to managing a busy store and may involve working alone and handling emergency situations. The role is full-time. Open availability is preferred; the assistant manager works all shifts opposite the manager. The position requires flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
High school diploma or equivalent.
Valid and current state driver's license.
Strong leadership, team-building, training, and motivation abilities.
Excellent interpersonal and communication skills and a commitment to customer service.
Ability to handle difficult situations calmly and with a solutions-focused approach.
Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.
Ability to stand for extended periods, up to 8 hours per shift; lift and carry products up to 50 lbs. (frequently 10–25 lbs.); bend, squat, reach, climb a ladder, and walk throughout the store.
Ability to perform repetitive tasks, work in cold environments such as freezers and refrigerators, sustain focus and stamina throughout a shift, and work alone.

Nice To Haves

Associate or bachelor's degree in business or a related field.
Previous leadership experience.
Open availability.

Responsibilities

Greet and assist customers; resolve complaints and concerns promptly; maintain a clean, safe, and organized store; and monitor customer-service standards.
Assist with recruiting, training, and onboarding employees; delegate and oversee daily work; coach and provide performance feedback; and maintain staff schedules and coverage.
Assist with inventory management, including ordering, receiving, shelving, stock checks, product rotation, quality control, and waste reduction; enforce store policies and procedures.
Promote products and services, help achieve sales targets, monitor cash handling and transactions, reconcile registers, and support budget and expense management and store profitability.
Ensure compliance with health, safety, and legal regulations; conduct inspections and address hazards; and support emergency preparedness and security protocols.
Assist with payroll, staffing reports, inventory records, and other administrative tasks; prepare sales, inventory, and performance reports; and maintain accurate operational and employee documentation.
Perform seasonal snow removal as needed and handle emergency situations.