Storage Operations Lead

General Dynamics Information Technology•Austin, TX

9d•$123,250 - $166,750•Hybrid

About The Position

Seize your opportunity to make a personal impact as a STORAGE OPERATIONS LEAD supporting the Department of Veterans Affairs (VA) GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a STORAGE OPERATIONS LEAD supporting the Department of Veterans Affairs (VA) in Austin Texas, you will help ensure today is safe and tomorrow is smarter. Join GDIT to support the Department of Veterans Affairs (VA) through the Infrastructure Operations Support Services program. As the Storage Operations Lead, you will oversee enterprise storage operations—ensuring availability, backup integrity, disaster recovery readiness, security compliance, and optimized capacity across VA’s multi‑petabyte storage environment. You will lead governance and performance oversight for SAN/NAS platforms, storage clusters, replication, Commvault data protection, and related operational metrics. You will work closely with storage engineers, data protection teams, cybersecurity staff, hosting leaders, and VA stakeholders to improve reliability, resiliency, and compliance across all storage services. You will manage performance measurement processes, coordinate testing cycles for backup/restore and replication, validate SLAs, and maintain dashboards, logs, and recurring reporting packages. You will refine operational workflows, reduce backup failures, strengthen documentation, and embed performance and security requirements throughout the storage lifecycle. You will also coordinate across hosting, database, and virtualization teams to ensure aligned and efficient operations. HOW A STORAGE OPERATIONS LEAD WILL MAKE AN IMPACT You will engage directly with VA leadership and service line managers to communicate storage performance expectations, deliver reviews and briefings, and recommend improvements. Your communication practices will enhance transparency, alignment, and confidence in storage service delivery. You will drive continuous improvement by identifying gaps, optimizing replication and backup processes, modernizing documentation, strengthening controls, and advancing automation across storage operations. Your leadership ensures VA’s storage environment remains reliable, secure, resilient, scalable, and continuously improving.

Requirements

Bachelor’s degree or equivalent and 5 years of experience
Experience leading storage operations, data protection, backup/recovery workflows, or infrastructure compliance in enterprise IT environments
Demonstrated expertise with enterprise storage platforms, SAN/NAS infrastructure, data protection systems, and disaster recovery processes
Strong understanding of ITSM, service delivery, hosting operations, and enterprise‑class process governance
Ability to evaluate storage documentation, workflows, performance metrics, and system outputs for completeness, accuracy, and compliance
Experience developing performance plans, audit artifacts, dashboards, and corrective‑action processes
Excellent written, analytical, and stakeholder communication skills
Ability to collaborate across storage engineering, hosting, cybersecurity, and federal organizations
Must be able to obtain a Public Trust clearance

Nice To Haves

Experience supporting VA, federal agencies, or regulated environments
Storage‑related certifications (NetApp, Dell EMC, HPE, Commvault, or similar), ITILv4, Six Sigma, or equivalent
Familiarity with federal security requirements, data protection policies, VA Handbook 6500, NIST 800‑53, and DR/BCP frameworks
Experience with enterprise storage performance analytics, compliance audits, and monitoring tools

Responsibilities

Oversee enterprise storage operations—ensuring availability, backup integrity, disaster recovery readiness, security compliance, and optimized capacity across VA’s multi‑petabyte storage environment.
Lead governance and performance oversight for SAN/NAS platforms, storage clusters, replication, Commvault data protection, and related operational metrics.
Work closely with storage engineers, data protection teams, cybersecurity staff, hosting leaders, and VA stakeholders to improve reliability, resiliency, and compliance across all storage services.
Manage performance measurement processes, coordinate testing cycles for backup/restore and replication, validate SLAs, and maintain dashboards, logs, and recurring reporting packages.
Refine operational workflows, reduce backup failures, strengthen documentation, and embed performance and security requirements throughout the storage lifecycle.
Coordinate across hosting, database, and virtualization teams to ensure aligned and efficient operations.
Engage directly with VA leadership and service line managers to communicate storage performance expectations, deliver reviews and briefings, and recommend improvements.
Drive continuous improvement by identifying gaps, optimizing replication and backup processes, modernizing documentation, strengthening controls, and advancing automation across storage operations.

Benefits

AI‑enabled professional growth tools
Leadership development and internal mobility programs
Competitive pay
benefits
401(k) match
Mission-focused culture supporting Veterans
Opportunities to modernize VA’s cloud financial ecosystem and strengthen cost efficiency, accountability, and business value across nationwide operations
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available