Storage and Backup Engineer

Empower AI Inc.•Remote,

1d•Remote

About The Position

Empower AI is seeking a Storage and Backup Engineer to support GSA platform management services, which include operations, continuity services, and recovery services for all IT core infrastructure. This role will support services such as managed and unmanaged hosting (PaaS/IaaS), server installation, OS loading, system hardening according to FISMA, patch installation, and system backups and restoration. The position is part of a task order supporting the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT initiative, which aims to drive digital transformation using advanced technologies like AI and machine learning.

Requirements

Public Trust Clearance by start date.
Previous experience with Cohesity.
Previous experience with Catalogic.
ITILv4 Foundation Training and ITILv4 Foundation Certification (may be obtained within 120 days after hire).
Possesses and applies expertise on multiple complex work assignments.
Assignments may be broad in nature, requiring originality and innovation.
Operates with appreciable latitude in developing methodology and presenting solutions.
Contributes to deliverables and performance metrics.
Ability to work a 24x7x365 on-call rotation schedule.
4 - 9 years of experience.
Bachelor's degree.
Experience supporting industry standard software products.
Experience as a remote worker demonstrating time management and self-discipline.

Nice To Haves

Experience with Hyperconverged Infrastructure (HCI), Nutanix HCI administration, Cisco UCS, and/or migration to cloud based backup solutions (e.g. AWS Glacier) strongly preferred.
Understand / develop network diagrams to support hardware deployments.
Previous experience with NetApp.
Utilize AIOps to proactively evaluate, identify, and implement configurations, changes to existing configurations, and remediate known problems to enhance and maintain performance.
Experience using ServiceNow for ticket management and inventory management.
Self-motivated, detail oriented, positive in approach, professional.
Help create, develop, and implement project process improvement(s).
General knowledge of server/network equipment and software support configurations.
Strong aptitude for independent working environment and high productivity rate.
Excellent communication and customer relationship skills.
Good analytical, interpersonal, and communication skills.
Ability to adapt to changing priorities and quickly learn new skills and techniques.

Responsibilities

Support a legacy architecture (server/host, SAN, switch) and convert/support Hyper-Converged Infrastructure (HCI) architecture.
Manage and maintain legacy backup, SAN to tape, and HCI systems.
Provide technical expertise to migrate workloads from on-premises to cloud architecture.
Monitor Storage System operations and verify system availability.
Interact with network and systems engineers for storage array integration.
Perform storage provisioning and host integration tasks.
Function as Level/Tier III support for storage technical problems.
Act as a technical resource for storage service continuity and disaster recovery.
Engage with third parties on Storage infrastructure projects to ensure quality and prevent security incidents.
Perform functions of systems backup and recovery administrator, and data replication process owner.
Implement data storage management guidelines, policies, and standards.
Track storage usage and make recommendations for growth.
Provide training and support for storage management, backup, and restore operations.
Define technical specifications and assist with capacity planning and budget estimates for SAN equipment.
Assist with COOP/DR exercises, projects, and tasks.
Supervise other SAN technicians and assess their performance.
Build capacity through on-the-job or formal training.
Ensure documentation of all storage and backup procedures by staff.
Establish relationships with third-party vendors for security issues and patches.