Stockroom Coordinator

West Point Association of Graduates•West Point, NY

4d•Onsite

About The Position

The mission of West Point Association of Graduates (WPAOG) is to 'Serve West Point and the Long Gray Line.' WPAOG is both the alumni association and foundation for the United States Military Academy (USMA) at West Point. Our vision is to ensure the Long Gray Line remains the most highly connected alumni body in the world. USMA is renowned as the world's preeminent leadership development institution. The student body, or Corps of Cadets, numbers 4,400, and each year approximately 1,000 cadets graduate and are commissioned as second lieutenants in the U.S. Army. The West Point Association of Graduates (WPAOG) is seeking a part-time Stockroom Coordinator to support the day-to-day operations of the WPAOG Gift Shop. Reporting to the Director Retail Operations, this role operates in a fast-paced, team-oriented environment and plays a critical part in supporting seamless retail operations, accurate inventory management, and exceptional customer service across both in-store and Web Store channels. The Stockroom Coordinator will support the Retail Team in the daily operations of the Web Store fulfillment team by coordinating merchandise flow, maintaining organized stockroom environments, and reinforcing inventory accuracy. This role ensures stockroom associates have clear direction, resources, and information to execute receiving, processing, and fulfillment tasks efficiently. Through consistent coordination and quality control, the position helps uphold the accuracy and reliability of orders that directly impact customer experience in both online and in-store settings. The coordinator also contributes to reunion and event-related merchandise operations by assisting with pre-order organization, monitoring product movement, and supporting preparation and delivery timelines in partnership with the Stockroom Manager. This includes ensuring merchandise is properly staged, tracked, and ready for distribution during high-volume periods. Working closely with internal teams and external vendors, the coordinator supports product lifecycle activities from receipt through fulfillment while maintaining efficient storage practices and organized stockrooms. The role also assists with customer and vendor communication related to orders, returns, and inquiries, ensuring timely and professional responses. In addition to daily responsibilities, the coordinator supports major events including reunions, football games, graduation, and other special programs. Responsibilities may include preparing merchandise for off-site sales, coordinating shipments, and assisting with on-site execution as needed.

Requirements

High school diploma or GED is required.
Approximately 2-5 years of experience in retail, warehouse operations, shipping/receiving, or a related field.
Ability to lift up to 25 pounds, move merchandise, and work on ladders is required.
Strong organizational skills.
Attention to detail.
Ability to manage multiple priorities independently.
Customer-focused.
Adaptable.
Comfortable balancing operational coordination with occasional customer-facing interactions in a dynamic retail environment.
Flexibility required for weekends, evenings, and major events.

Nice To Haves

Proficiency with point-of-sale systems, inventory tools, and shipping platforms (UPS, USPS, FedEx) is preferred.

Responsibilities

Coordinate merchandise flow, maintain organized stockroom environments, and reinforce inventory accuracy.
Ensure stockroom associates have clear direction, resources, and information to execute receiving, processing, and fulfillment tasks efficiently.
Uphold the accuracy and reliability of orders that directly impact customer experience in both online and in-store settings.
Assist with pre-order organization, monitor product movement, and support preparation and delivery timelines in partnership with the Stockroom Manager for reunion and event-related merchandise operations.
Ensure merchandise is properly staged, tracked, and ready for distribution during high-volume periods.
Support product lifecycle activities from receipt through fulfillment while maintaining efficient storage practices and organized stockrooms.
Assist with customer and vendor communication related to orders, returns, and inquiries, ensuring timely and professional responses.
Support major events including reunions, football games, graduation, and other special programs.
Prepare merchandise for off-site sales, coordinate shipments, and assist with on-site execution as needed.