3rd Shift Stocking Team Leader

Meijer•Grand Rapids, MI

About The Position

The Stocking Team Leader plans, directs, and supervises day-to-day team operations in store departments. The role serves as a mentor and coach to team members and implements strategies to improve customer service and store sales while meeting customer needs efficiently. The Team Leader maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The role is responsible for staffing and hiring, team development and succession planning, training, performance management, and department financial results. The Team Leader models friendly, efficient customer service, promotes a safe work environment, and spends most of their time in the store communicating with customers and team members to support exceptional service. Reliable and consistent attendance is required. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.
Reliable and consistent attendance.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day team operations within store departments.
Provide courteous, friendly, and efficient service to customers and team members.
Staff, select, and hire team members to meet staffing needs.
Promote succession planning by identifying development needs, establishing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and complete required training.
Spend most of the time in the store communicating with customers and team members to support exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.