(USA) Overnight Stocking Coach, Non-Complex, Management

Wal-Mart Stores East•Knoxville, TN

3d•Onsite

About The Position

This position leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. The Stocking Coach models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, ensures customer needs are met, and develops action plans to improve customer experience. This role also drives the financial performance and sales of the designated store area by reviewing financial statements, managing budgets, forecasting, and controlling expenses. It monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. Additionally, the position provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset in the workplace. It ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates.
Tours stores and provides feedback to associates.
Communicates and collaborates with all levels of associates regarding store operations, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
Communicates business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates.
Manages and supports customer service initiatives.
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies and provides process improvement leadership.
Drives the financial performance and sales of the designated store area by reviewing financial statements.
Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy and provides direction and guidance on applying these in executing business processes and practices.
Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
Creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster the company culture.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
Applies the EDLP and EDLC business models to all plans.
Makes decisions based on data, insights, and analysis.
Balances short-term and long-term priorities and considers all stakeholders when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees completely paid for by Walmart for eligible associates)
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.