This position leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. It models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, ensures customer needs are met, and develops and implements action plans to correct deficiencies. The position drives the financial performance and sales of the designated store area by reviewing and evaluating Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses. It monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved. The role provides supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring a belonging mindset in the workplace, and recruiting and developing qualified associates. It also ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree