(USA) Stocking 2 Coach, Non-Complex, Management
About The Position
The Stocking 2 Coach leads and develops teams, supports store operations, and drives customer service and financial performance in the designated store area. The role teaches, trains, and listens to associates; tours the store and provides feedback; communicates business initiatives and company direction; and leads change with clear expectations and guidance. The Coach models Walmart’s One Best Way service standards, resolves customer issues, supports customer service initiatives, and leads process improvements to deliver a high-quality customer experience. The position reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, and oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes. It develops action plans to reduce shrink and achieve sales and profit goals. The Coach hires, trains, mentors, assigns duties to, and recognizes associates, while setting expectations, building accountability, promoting belonging, and developing talent. The role coordinates work with stakeholders, measures progress, addresses improvement opportunities, supports company policies and values, and encourages continuous learning and compliance.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; provide feedback and communicate store operations, business initiatives, merchandising, and company direction.
- Model exceptional customer service and One Best Way standards, resolve customer complaints and issues, and support customer service initiatives.
- Review profit and loss statements; assist with budgeting and forecasting; control expenses in the designated business area.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to reduce shrink and achieve sales and profit goals.
- Hire, train, mentor, assign duties to, recognize, and develop associates; set clear expectations and promote a sense of belonging.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate objectives, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
- Promote continuous improvement, learning, adaptability, and use of new technologies and skills.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave; parental leave; family care leave; bereavement; jury duty; and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
