Stock Controller (Somerset)

Moncler Group•Troy, MI

21h•Onsite

About The Position

The Stock Controller supports operational excellence, inventory accuracy, product availability, and an exceptional client experience. Working closely with Store Management, the Senior Stock Controller where applicable, and the sales team, this role handles day-to-day back-of-house operations and supports seamless product flow between the stockroom and sales floor. The position covers receiving, shipping, transfers, replenishment, cycle counts, stock organization, and inventory accuracy. The Stock Controller helps ensure merchandise is processed correctly, organized, protected, and available to meet business needs and support the client experience. The role also assists with product requests, repairs, returns, operational inquiries, reporting, and administrative tasks while following company policies, loss prevention standards, and health and safety guidelines.

Requirements

At least 2 years of experience in retail stock, inventory, operations, logistics, or a related area.
Experience supporting inventory management, shipping and receiving, replenishment, and stockroom operations in a fast-paced retail environment.
Demonstrated experience supporting accurate inventory counts, inventory maintenance, and product availability.
Strong organizational, time management, and multitasking skills, including the ability to prioritize competing responsibilities in a fast-paced environment.
Exceptional attention to detail and commitment to inventory accuracy and operational excellence.
Ability to review inventory reports, identify discrepancies, and perform basic calculations accurately.
Proficiency with retail technology, including inventory management systems, point-of-sale systems, and Microsoft Outlook, Excel, and Word.
Effective communication and interpersonal skills, with the ability to collaborate across sales, operations, and management teams.
Strong problem-solving skills and ability to identify and appropriately escalate inventory and operational discrepancies.
Client-focused mindset and commitment to exceptional service while supporting business objectives.
Reliability, accountability, adaptability, professionalism, sound judgment, and integrity.
Passion for luxury retail and commitment to continuous learning and operational excellence.

Nice To Haves

Previous experience in luxury retail or a premium customer-focused environment.

Responsibilities

Demonstrate Moncler's luxury service standards and operational best practices through consistent daily execution.
Partner with Store Management, the Senior Stock Controller where applicable, and the sales team to support store operations and product flow.
Maintain communication between the back of house and sales floor so merchandise needs and operational priorities are addressed efficiently.
Support the sales team with product requests, replenishment, and inventory-related needs.
Participate in training and ongoing development on company operational standards, systems, and procedures.
Execute daily inventory activities, including receiving, shipping, transfers, replenishment, cycle counts, and stock organization.
Process, organize, and replenish merchandise in a timely manner to maintain inventory accuracy and product availability.
Coordinate incoming and outgoing shipments and ensure they are accurately processed and documented.
Monitor inventory levels, review reports, and identify and escalate discrepancies for resolution.
Support physical inventories, cycle counts, and other inventory control initiatives.
Execute biweekly consolidations to maintain balanced inventory across the network.
Maintain a clean, organized, secure, and efficient stockroom and properly handle and protect merchandise.
Assist clients with repairs, product returns, and operational inquiries while delivering premium service.
Respond promptly to product requests from the sales floor to support client engagement and selling opportunities.
Partner with Store Management and colleagues to identify opportunities to improve operational efficiency and the client experience.
Collaborate across store teams so operational priorities support daily business needs and objectives.
Comply with company operational policies, inventory procedures, loss prevention standards, and health and safety guidelines.
Complete required operational documentation, reporting, and administrative responsibilities accurately and on time.
Ensure shipping, receiving, transfers, and inventory movements are documented and processed in company systems.
Escalate inventory discrepancies, operational issues, and potential loss prevention concerns to management promptly.
Contribute to store performance through a collaborative, team-oriented approach and foster a positive, respectful work environment.
Uphold company policies and procedures and maintain professionalism and integrity.
Represent the brand professionally and deliver exceptional service in all interactions.
Support additional tasks and responsibilities as needed to meet business needs.