Stewarding Supervisor

Jamul•Jamul, CA

8d•Onsite

About The Position

The Stewarding Supervisor is responsible for providing guidance and daily supervision to staff in the department. This role supports and administers operational goals, monitors achievements of performance and profit objectives, and adheres to scheduling. The supervisor monitors established pars and inventory of supplies, supports compliance to departmental budgets, and enthusiastically promotes superior customer service. They ensure customer service standards are followed, assist with work procedures and expedite workflow for Stewarding employees, and aid the Executive Steward/Stewarding Assistant Manager with administrative duties. The role also ensures quality assurance procedures meet health department and customer service standards, and maintains strict confidentiality in all departmental and company matters.

Requirements

Must be at least 21 years of age.
Six months to one-year Stewarding or equivalent experience, or equivalent combination of education and experience.
Must have excellent verbal and written communication skills.
Must be proficient in Microsoft applications (Excel, Word, and Outlook).
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be Serve Safe certified.
Must successfully complete C.A.R.E or TIPS training.
Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Responsible for providing guidance and daily supervision to staff in the department.
Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Monitors established pars and inventory of supplies through daily monitoring.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Assists in work procedures and expedites workflow to all Stewarding employees, to include floor operations, policies and procedures.
Assists Executive Steward/Stewarding Assistant Manager with administrative duties.
Ensures established quality assurance procedures are acceptable to health department and customer service standards in Stewarding department.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.