STEP DOWN NAVIGATOR

UHS•Colorado Springs, CO

15h

About The Position

The Step-Down Navigator is responsible for the entire workflow of the step-down process. They are responsible for meeting with every eligible patient to discuss PHP/IOP services, programming options and potential start-dates. This engagement should begin within 24-36 hours of inpatient admission. The Step-Down Navigator will have a clear understanding of the levels of service and tracks available in the Outpatient Program. They will also understand the inpatient workflow process as it pertains to case management and discharge planning. In addition, the Step-Down Navigator will work closely with those departments that participate in the eligibility verification process (Social Services, Business Office, Utilization Review and Outpatient Departments) to confirm the patient’s ability to transition to PHP/IOP programming after inpatient discharge. The Step-Down Navigator will also solicit the services of the respective department(s) to resolve any issues identified prior to inpatient discharge. The Step-Down Navigator will routinely collect data-points specific to the step-down process, including: Eligibility, Referrals, Refusals, Reason for Refusal, Reason for Ineligibility and Attended. This data will be routinely entered into Midas (daily). It will be the responsibility of the Step-Down Navigator to review reports run out of Midas in an effort to identify trends from the data collected. The Step-Down Navigator will Document Step-down information into MS4 and Midas. These trends will be used to identify opportunities to increase step-down referrals and should be reported on weekly.

Requirements

Must be able to lift and carry up to 50 pounds.
Frequently stands, walks, kneels, reaches while working with patients/residents/students.
Requires full range of body motion including handling and physical restraint of patients.
Ability to perform CPR and first aid.
Ability to work rotating shifts.
Ability to drive a vehicle if necessary.
Must be able to speak, read and write.
Ability to visually supervise residents & hear requests for assistance from patients and staff.
Emotional stability necessary to perform the essential functions of the job.
Vision and hearing sufficient to perform the essential functions of the job.
Requires organizational, interpersonal and customer service skills.
Ability to maintain confidentiality.
Requires creativity, high energy and problem solving skills.
Good verbal and written skills.
Ability to work as one part of a team approach for the care of the patients.
Demonstrates ability to problem solve, assist in crisis situations, and maintain a calm composure under stressful situations.
Become knowledgeable of outpatient services, being flexible to accommodate work volumes.
Step Down Clinical Assistant must be at least 21 years of age.
Requires either an Associate's degree (equivalent of 60 college credits) with one year's experience in the human services field.
Must meet or exceed hospital and regulatory agency training requirements.

Responsibilities

Responsible for the entire workflow of the step-down process.
Meeting with every eligible patient to discuss PHP/IOP services, programming options and potential start-dates.
Understanding the levels of service and tracks available in the Outpatient Program.
Understanding the inpatient workflow process as it pertains to case management and discharge planning.
Working closely with departments that participate in the eligibility verification process.
Collecting data-points specific to the step-down process.
Entering data into Midas (daily).
Reviewing reports run out of Midas to identify trends from the data collected.
Document Step-down information into MS4 and Midas.
Identifying opportunities to increase step-down referrals and should be reported on weekly.