Steakhouse Server

Zia Park Casino Hotel Racetrack • Hobbs, NM

5d • Onsite

About The Position

The Steakhouse Server is responsible for providing beverage, food, and bussing services. Must be outgoing with the ability to engage and entertain guests. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.

Requirements

• Must be at least 19 years old.
• 6 months or more relevant experience or equivalent combination of education and experience required.
• Must qualify for certification through NMAST.
• Strong knowledge of spirits, wine, champagne, mixed cocktails.
• Basic math skills are required, ability to handle cash and accurately make change.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards and work varied shifts, which will include weekends and holidays.
• Ability to read, write and speak English required.
• Strong customer service and interpersonal skills are required.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.

Nice To Haves

• High school diploma or G.E.D preferred.
• 6 months or more experience in a fine dining or casino steakhouse environment preferred.

Responsibilities

• Greets guests in a timely manner and obtains beverage and/or food orders. Initiates conversation with guests.
• Expedites food and drink orders for each party quickly and accurately. Serves refills upon request and follows up for additional food and beverage requirements.
• Keeps tables neat and orderly by removing glassware no longer in use. Clears and resets tables for next seating.
• Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable.
• Anticipates guest needs when possible.
• Communicates with bartenders and managers regarding guest requests.
• Completes end of shift checkout and paperwork according to preset standards.
• Complete assigned opening and closing side work.
• Claims tips received according to laws governing wage reporting.
• Provides ACES Customer service to every patron and employee.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• May be required to answer questions when a manager is not available.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Adhere to all corporate and local policies, procedures, and operating guidelines.
• Must always demonstrate ethical and cooperative behavior with guests, co-workers, and leadership.
• Performs other duties as may be assigned by department and/or company management.
• Follow all cleaning, sanitation, and PPE position specific guidelines.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED