Steakhouse Host / Hostess

Zia Park Casino Hotel Racetrack • Hobbs, NM

22h

About The Position

The Steakhouse Host/Hostess is primarily responsible for greeting and seating incoming patrons and assisting servers as needed according to business levels. The role requires refined conduct appropriate to an upscale venue, an outgoing manner, and the ability to engage and entertain guests. Duties must be performed in accordance with departmental and company policies, practices, and procedures. The position has no supervisory responsibilities.

Requirements

• Must be at least 18 years of age.
• Three to six months of relevant experience, or an equivalent combination of education and experience, is required.
• Ability to read, write, and speak English.
• Strong customer service and interpersonal skills.
• Ability to work as part of a team and promote cooperation between departments.
• Ability to work unsupervised.
• Basic math skills, including the ability to handle cash and accurately make change.
• Must maintain a professional, neat, and well-groomed appearance in accordance with company standards.
• Must be able to work varied shifts, including weekends and holidays.

Nice To Haves

• High school diploma or G.E.D. preferred.

Responsibilities

• Greet guests promptly and initiate conversation with them.
• Operate the cash register, take money, and make change as required.
• Complete assigned opening and closing side work.
• Provide Red Carpet Service to every patron and employee.
• Work under pressure and meet multiple, sometimes competing, deadlines.
• Follow corporate and local policies, procedures, and operating guidelines.
• Keep tables neat and orderly by removing unused glassware, and clear and reset tables for the next seating.
• Follow state responsible alcohol-serving requirements and request identification when a guest's legal age is questionable.
• Anticipate guest needs when possible.
• Communicate guest requests to servers, bartenders, and managers.
• Work safely and report potential safety hazards to management.
• Answer questions when a manager is unavailable, as required.
• Demonstrate ethical and cooperative behavior with guests, coworkers, and leadership.
• Perform other duties assigned by department or company management.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increased with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed