Steakhouse Food Server

North Fork Mono Casino & Resort•Notarb, CA

2d•Onsite

About The Position

The Steakhouse Food Server provides exceptional table service in an upscale restaurant, ensuring a memorable and enjoyable experience for our Guests. This involves greeting Guests, taking orders, serving food and beverages, and maintaining a polished and professional demeanor. This position must also possess in-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings, and are skilled in providing recommendations and addressing Guest needs. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will report directly to the Steakhouse Assistant Manager.

Requirements

Excellent communication, attentiveness, and a friendly and polished demeanor.
Exceptional Guest service skills.
Excellent memory and attention to detail.
Ability to effectively communicate with Guests and Team Members, both verbally and in writing.
Ability to manage multiple tables, take orders, serve food and beverages, and handle payments efficiently.
Ability to adapt to changing situations and work efficiently in a fast-paced environment.
Ability to address Guest complaints and resolve issues effectively.
Positive attitude and strong work ethic.
High School diploma or GED preferred.
A minimum of two (2) years' serving experience in a full-service restaurant is required.
Current Food Handler certification and RBS certificate required or ability to acquire one (employer will provide upon hire).
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 18 years of age.

Nice To Haves

Experience in a fine dining or upscale restaurant is preferred.

Responsibilities

Practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
Greeting Guests, taking orders, offering menu suggestions, and addressing any Guest concerns or requests.
Memorizing menus, specials, and wine lists, and staying updated on new items and seasonal offerings.
Accurately relaying orders to the kitchen and bar staff, ensuring special requests and dietary restrictions are noted.
Serving food and drinks to Guests, ensuring accuracy and presentation and checking on their satisfaction during the meal.
Entering orders into the POS (point-of-sale) system, processing payments, and handling cash and credit card transactions.
Setting tables, clearing plates and glassware as needed and ensuring a clean and organized dining area.
Collaborating with other Team Members, including hosts, server assistants, bartenders and kitchen staff to ensure smooth service.
Ensuring a professional and presentable appearance, reflecting the restaurant's dining standards.
Other job-related duties as assigned.