Status Board Operator (PT)

Virgin Hotels•Las Vegas, NV

About The Position

The Status Board Operator coordinates the Housekeeping Department’s daily activities and responds to phone calls promptly and professionally. The role runs daily reports; records carpet-shampoo and general-clean rooms, ECO Lab services, equipment repairs, and equipment key activity; and inventories communication equipment. The operator assists with departmental requests for daily operational information and monitors, dispatches, and tracks guest-service calls and requests in accordance with departmental standards. The position also maintains logs and records, prepares and distributes supervisor paperwork, assigns and distributes room and service requests, operates a multi-line phone system, and manages the daily inventory and sign-in/sign-out of communication devices, keys, and equipment. It calls for strong coordination, communication, customer-service, organizational, and problem-solving abilities in a fast-paced hotel environment.

Requirements

Have current, legal, and unrestricted authorization to work in the United States.
Communicate effectively with guests and employees at all levels.
Maintain records of status and statistics, phone calls, maintenance, attendance, lost and found, and work orders.
Review and comprehend necessary documentation.
Use a computer keyboard, 10-key, pagers, and telephone.
Prioritize workload.
Demonstrate strong communication, customer-relations, presentation, and organizational skills.
Work collaboratively across departments, build effective working relationships, and resolve potential conflicts.
Use initiative and sound judgment to anticipate needs, solve problems, and deliver solutions.
Adapt to changing priorities and manage multiple aspects of work at once.
Maintain leadership behaviors consistent with Virgin Hotels Core Values: fun, innovative, original, personable, and committed to high-quality customer service.
Withstand prolonged standing, stretching, bending, and kneeling.
Move freely about the office and maintain the manual dexterity needed to use a computer keyboard and office equipment.
Lift or carry up to 25 pounds unassisted when performing assigned tasks.
Work indoors with exposure to environmental factors including screen fatigue, sound, dust, cigarette smoke, and pet hair or dander.
Maintain physical stamina and a proper mental attitude while working with management, Team Members, and outside contacts in a fast-paced, results-oriented, changing environment.

Nice To Haves

One to two years of status-board or coordinator experience in a hotel housekeeping department.
Basic knowledge of housekeeping and hotel department functions.
At least one year of housekeeping or clerical experience.
Computer and 10-key experience.

Responsibilities

Maintain accurate HOTSOS records, monitor the system, direct Team Members, and coordinate and track guest-service calls and requests in accordance with departmental standards.
Print daily LMS station assignment sheets and housekeeping status reports, including vacant-clean, vacant-dirty, pick-up, out-of-order, discrepancy, and off-the-market reports.
Print in-house reports at specified shift times.
Prepare supervisor daily paperwork packets and boards as directed by management, and distribute required paperwork.
Maintain the lost-and-found log and office drop box.
Maintain permanent phone, maintenance, shampoo, and other required records and logs.
Distribute AAA/Sales rooms, rush rooms, pick-up rooms, pre-key rooms, VIP rooms, early checkouts, stay-overs, and service requests.
Run daily housekeeping reports, including AM reports, due-outs, and vacant-dirty lists.
Answer and dispatch calls using a multi-line phone system.
Conduct daily inventories of communication devices.
Manage sign-in and sign-out and daily inventories of equipment and storage keys, and report repairs or maintenance needs.