Status Board Operator (PT)

Virgin Hotels•Las Vegas, NV

About The Position

The Status Board Operator coordinates the daily activities of the Housekeeping Department, answers phones promptly and professionally, runs required daily reports, and enters information about carpet shampoo rooms, general clean rooms, ECO Lab services, broken or repair equipment logs, equipment key sheets, and communication-equipment inventory. The role assists with departmental requests for Housekeeping operational information. The operator monitors and maintains accurate HOTSOS records, directs and coordinates Team Members, and ensures guest-service calls and other requests are dispatched and completed in accordance with time-sensitive departmental standards. The position also prepares and distributes reports and supervisor paperwork, maintains logs and permanent records, distributes room assignments and service requests, operates a multi-line phone system, and inventories communication devices, keys, and equipment. The role works indoors in a fast-paced, changing environment and requires effective communication, organization, initiative, adaptability, and collaboration with hotel departments, management, Team Members, guests, and outside contacts. Virgin Hotels describes its culture and service values as fun, innovative, original, personable, and focused on high-quality customer service. The position is marked PT (part-time).

Requirements

Current, legal, and unrestricted ability to work in the United States.
Communicate effectively with guests and employees at all levels.
Maintain records including status and statistics, phone, maintenance, attendance, lost-and-found, and work-order logs.
Review and comprehend necessary documentation.
Use a computer keyboard, 10-key keypad, pagers, and telephone.
Prioritize workload.
Demonstrate customer-relations, communication, presentation, and organizational skills.
Collaborate effectively with the team and other departments; build working relationships and resolve potential conflicts.
Use initiative and independent judgment to anticipate needs, solve problems, and deliver solutions.
Adapt to changes in direction and manage multiple project aspects at once.
Maintain a positive, enthusiastic, self-motivated, and professional approach, with integrity and a strong work ethic.
Work indoors in a fast-paced, results-oriented, changing environment and maintain an appropriate mental attitude when dealing with management, Team Members, and outside contacts.
Withstand prolonged standing, stretching, bending, and kneeling without restriction.
Move freely about the office and maintain manual dexterity to use a keyboard and office equipment.
Lift or carry up to 25 pounds unassisted when performing assigned tasks.

Nice To Haves

One to two years of status-board or coordinator experience in a hotel housekeeping department.
Basic knowledge of housekeeping and hotel department functions.
At least one year of housekeeping or clerical experience.
Computer and 10-key experience.

Responsibilities

Maintain accurate HOTSOS records, monitor the system, and direct or coordinate Team Members using available resources.
Communicate and monitor guest-service calls and requests, including Engineering, Security, and other hotel functions routed through Housekeeping; dispatch and ensure completion in accordance with departmental standards and time requirements.
Print LMS daily station-assignment sheets and reports covering room status and discrepancies, including vacant clean inspected, vacant clean, vacant dirty, pick-up, out-of-order, and off-the-market reports.
Print in-house reports for specific shift times and run daily Housekeeping reports, including AM reports, due-outs, and vacant-dirty lists.
Prepare supervisor daily paperwork packets and boards as directed by management and distribute required paperwork to supervisors.
Maintain the lost-and-found log sheet and office drop box.
Maintain permanent records, including phone logs, maintenance logs, shampoo lists, status and statistics, attendance logs, lost-and-found logs, and work orders.
Distribute AAA/Sales rooms, rush rooms, pick-up rooms, pre-key rooms, VIP rooms, early checkouts, stay-overs, and service requests.
Answer and dispatch calls using a multi-line phone system.
Conduct daily inventory of communication devices.
Manage equipment and storage key sign-outs and sign-ins, maintain daily inventories of keys and equipment, and report needed repairs or maintenance.
Assist with departmental requests for Housekeeping daily operational information.