Status Board Operator (PT)

Virgin Hotels•Las Vegas, NV

About The Position

The Status Board Operator coordinates the daily activities of the Housekeeping Department, answers calls promptly and professionally, runs daily reports, and enters operational information such as carpet shampoo rooms, general clean rooms, ECO Lab services, equipment repair logs, equipment key sheets, and communication-equipment inventories. The role assists with departmental requests for daily Housekeeping operational information and monitors, dispatches, and follows up on guest service calls and other hotel functions handled through Housekeeping. The operator maintains operational records and logs, prepares and distributes daily paperwork and room assignments, and uses the HOTSOS system and other resources to direct Team Members. The position requires accurate, efficient work in a fast-paced, changing environment, effective communication with guests, employees, management, and other departments, and the ability to prioritize work and solve problems using initiative.

Requirements

Current, legal, and unrestricted ability to work in the United States.
Effective communication with guests and employees at all levels.
Ability to maintain records and logs, review and comprehend necessary documentation, and prioritize workload.
Ability to use a computer keyboard, 10-key keypad, pagers, and telephone.
Strong customer relations, communication, presentation, and organizational skills.
Ability to work on multiple aspects of projects and change direction as needed.
Teamwork, adaptability, initiative, problem-solving ability, integrity, and a strong work ethic.
Ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
Ability to move freely about the office frequently and maintain manual dexterity to use a computer keyboard and office equipment, including telephones, copiers, and fax machines.
Ability to lift or carry 25 pounds unassisted when performing assigned tasks.
Ability to maintain physical stamina and a proper mental attitude while working with management, Team Members, and outside contacts in a fast-paced, results-oriented, changing environment.

Nice To Haves

One to two years of status board or coordinator experience in a hotel housekeeping department.
Basic knowledge of housekeeping and hotel department functions.
At least one year of housekeeping or clerical experience.
Computer and 10-key experience.

Responsibilities

Maintain accurate HOTSOS records, monitor the system, and direct Team Members using the system and other resources.
Coordinate Team Members and monitor, dispatch, and follow up on guest service calls and hotel functions routed through Housekeeping according to departmental standards and time requirements.
Print daily LMS station assignment sheets and reports for room statuses, including vacant clean inspected, vacant clean, vacant dirty, pick-up, out-of-order, discrepancies, and off-the-market rooms.
Print in-house reports for specific shift times and run daily reports, including AM Housekeeping reports, due-outs, and vacant-dirty lists.
Prepare supervisor daily paperwork packets and boards as directed by management, and distribute paperwork to supervisors.
Maintain the lost-and-found log sheet and office drop box.
Maintain permanent records, including phone, maintenance, shampoo, attendance, lost-and-found, and work-order logs, as applicable.
Distribute AAA/Sales rooms, rush rooms, pick-up rooms, pre-key rooms, VIP rooms, early checkouts, stay-overs, and service requests.
Answer a multi-line phone system and dispatch calls.
Conduct daily inventory of communication devices.
Manage equipment and storage key sign-out and sign-in, inventory keys and equipment daily, and report repairs or maintenance needs.
Communicate effectively with guests and employees at all levels, review and comprehend required documentation, and prioritize workload.
Work collaboratively across departments, resolve potential conflicts, adapt to changing priorities, and provide excellent customer service.