Status Board Operator

San Manuel Band of Mission Indians•Las Vegas, NV

5d•Onsite

About The Position

Reporting to the Executive Housekeeper, the Status Board Operator is primarily responsible for the receipt, logging and handling of guest requests for housekeeping service and the daily preparation of room assignments for Guest Room Attendants. This role involves managing guest calls, maintaining room status, coordinating with various departments, and ensuring efficient operations within the housekeeping department.

Requirements

Minimum one-year customer service experience preferred with ability to provide courteous friendly and efficient service to all guests every time is required.
Ability to ensure an efficient, organized tracking system for guest calls, lost and found items, and the relevant software systems for the maintenance reporting.
Excellent communication skills.
Positive attitude.
Attention to detail.
Ability to express oneself in a professional, clear, and concise fashion.
Ability to properly use all forms of the department ensuring they are legible and understandable.
Knowledge of Housekeeping Operations is necessary.
Knowledge of computers and typing skills are essential.
Minimum 1 year experience with Microsoft Excel, Word and Outlook.
Must be familiar with AS400 LMS System.
Must be able to converse, understand, read, and write in English.
Must be able to calmly handle all situations.
Must be motivated, reliable, flexible, and able to multi-task in a fast-paced environment.
Must demonstrate a sense of urgency in receiving and reacting to all guest requests and complaints.
Must be willing to work any day of the week and any shift when required.
Must be able to get along well with co-workers and work as a team.
Must be able to meet the attendance guidelines of the job and adhere to all departmental and company policies.
Must be dressed in issued uniform while on the clock.
Must present a contemporary professional image in compliance with appearance guidelines, as set in the Team Member Handbook policies and procedures.

Nice To Haves

Good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including MSDS, OSHA guidelines would be beneficial.
Bilingual skills in the Spanish language helpful.

Responsibilities

Receive, log, and handle guest and other telephone calls received to housekeeping.
Prepare daily room assignments for Guest Room Attendants (GRAs) and distribute keys, radios, and pagers.
Check daily arrivals, departures, and VIP reports.
Liaise with the Rooms Controller on special requests and forward them to Supervisors.
Constantly check the computer system for updates on check-out rooms.
Ensure a stream of “Vacant-Inspected” rooms are returned to the Front Desk and their requests are met.
Spot check uniform standards and appearance of all Housekeeping staff reporting to duty.
Check occupancy levels daily to ensure full coverage and inform Housekeeping Management of any shortages and overages.
Log all lost property as per Lost & Found procedures.
Log all staff tardiness, sickness, and absenteeism and inform Housekeeping Coordinator and management.
Check that all staff accurately follow key, radio, and pager procedures, and that all records are correct and up to date.
Liaise with Maintenance and Rooms Controller regarding maintenance rooms, informing Housekeeping Supervisors of scheduled work and progress.
Handle maintenance calls from all departments and guests, ensuring they are logged and entered in the Hotsos system.
Continually update Housekeeping management on daily operations.
Track all laundry/dry cleaning and rollaway rentals.
Handle all requests and complaints (internal and external guests) with immediate action and follow-up.
Assist Housekeeping Management in administrative work as directed.
Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently.
Follow the lead of Assistant Executive Housekeeper and accept any additional tasks and assignments deemed necessary.