Station Valet Attendant

Motivate•New York, NY

1d•Onsite

About The Position

Motivate is seeking a Station Valet Attendant to provide customer service to our riders at key, busy bikeshare stations during our busy riding season and for special events. Starting schedules are Monday - Friday, 7:00 am – 11:00 am and 4:00 pm – 8:00 pm. Please note that work schedules are subject to change based on business need and may also differ to provide coverage for special events.

Requirements

Enjoy providing the best customer service possible, communicate in a friendly and helpful manner, and remain calm to solve problems for customers in a variety of circumstances
Comfortable with a varying work pace; and can effectively juggle completing tasks and assisting riders efficiently and in a timely manner
Enjoy working outdoors in different seasons and weather conditions
Know or are willing to learn how to use a bikeshare system and can comfortably navigate around the city, providing directions when needed
Able to use a GPS-enabled smartphone
Can lift/push/pull to 75 pounds and stoop, bend, walk or stand for extended periods

Nice To Haves

Enjoy interacting with and helping people with their bikeshare experience
Teachable and eager to learn new things
Dependable, exhibit a strong work ethic, and take pride in your work

Responsibilities

Assist riders to check-out a bike to begin a trip, find an available dock to end their trip, and provide personal greeting and answer any questions for our riders to enjoy their bikeshare experience
Dock / undock stations with bikes; manage inventory and provide counts to operations
Inspect station, docks and individual bikes for safety, operability, and cleanliness; troubleshoot problems as needed
Ensure station equipment, dock, kiosk, and bike presentation standards are maintained, ensuring all are clean, clear, and easily accessible to riders and fellow employees
Maintain knowledge of the bikeshare system and city geography to provide excellent customer service to current and potential riders
Follow safe work practices to create and maintain a safe working environment