Station Supervisor - SBN

Allegiant•South Bend, IN

5d•Onsite

About The Position

The Station Supervisor is responsible for providing support for the day-to-day operations of the station. This role supervises Station Aircraft Cleaners/Commissary/Ground Operation Agents/Customer Service Agents.

Requirements

Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
High School Diploma or equivalent
Minimum one (1) year CSA/GOA/Supervisor experience.

Nice To Haves

MS Word/Excel/PowerPoint

Responsibilities

Ensure compliance of customer service, baggage handling and departure dependability.
Analyzes and evaluates work methods for areas of operation and related areas, to make recommendations or changes to improve the station operation.
Ensure compliance with manuals including revisions.
Analyze and evaluate work methods, operational procedures and equipment.
Make recommendations for improvement to enhance the effectiveness of the operation.
Ensure station is equipped with supplies to support the operation.
Maintain fuel information logs.
Perform routine and non-routine administrative tasks.
Maintains liaison with internal and external contacts to confer on established policies and procedures; resolves difficulties that may arise.
Order & inventory commissary supplies.
Provide proper training resources for front line agents and ramp agents.
Resolves customer complaints and questions, especially during irregular operations.
Oversees baggage service office.
Audit training record, station manual, station supplies and station equipment.
Establish working relationship with airport authority, station service provider, regional director, Station Leader and the training department.
Promotes a teamwork environment.
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.
Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
Other duties as assigned.