Station Mgr I - 90394118 - Dallas

Amtrak•Dallas, TX

1d•$103,400 - $108,400•Onsite

About The Position

Direct and oversee all passenger and train-related activities within a designated division, ensuring efficient and passenger-focused station operations in compliance with company policies. Provide leadership, mentorship, and guidance to station employees for optimal daily performance. Manage staff engaged in passenger services, including boarding, baggage handling, ticketing, passenger assistance, and station maintenance. Ensure safe and efficient station operations, optimizing employee performance, passenger service, and on-time performance. Respond to customer needs and issues, both in-person and through formal correspondence. Manage station budgets, staffing, payroll, and support services to maximize passenger provision and achieve financial and service delivery objectives. This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.

Requirements

High School Diploma/GED.
Extensive management experience in passenger handling, service delivery, and station operations
Proficient in administering contracts related to station operations
Demonstrate leadership in managing diverse teams with innovative management skills
Proven track record of effectively managing station operations and budgets
Strong computer skills, including proficiency in spreadsheets, databases, and word processing software
Excellent communication skills, both oral and written, for effective collaboration
Knowledge of relevant regulations, safety programs, and Amtrak labor agreements

Nice To Haves

Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
Plus 2 year of relevant work experience.

Responsibilities

Oversee station service operations within an assigned area, prioritizing passenger satisfaction and achieving optimal customer service levels.
Manage passenger interaction processes to ensure safety, satisfaction, and adherence to on-time performance standards.
Enforce corporate policies and procedures related to customer service, safety, security, accounting, and uniform standards among station service staff.
Supervise and develop station service employees, including training, performance measurement, counseling, and disciplinary actions.
Serve as a liaison with other departments to coordinate and resolve service issues, including train delays, equipment problems, and service disruptions, ensuring passenger accommodation and crew availability.