Station Manager

Southern Airways Corporation • Pompano Beach, FL

3d • Onsite

About The Position

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

Requirements

• Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
• Working knowledge of Airport ramp, operations, and customer service positions; ability to perform all the duties of an airport customer service agent.
• Willing to perform all duties and tasks of those supervised.
• Prior supervisory experience.
• High school diploma or equivalent.
• May be required to have a valid driver’s license and reliable transportation.
• Computer skills – ability to learn reservation and phone systems, proficient with a PC.
• Basic math abilities.
• Ability to work within a 24/7 operation including holidays.
• Ability to pass 10-year background check and pre-employment drug screen per airline regulations.
• At least 18 years of age.
• Authorized to work in the U.S. per the Immigration Act of 1986.
• Fluency in English.
• Computer, office equipment, phone skills.
• Ability to meet all physical requirements related to aircraft weight limitations before and during employment.

Nice To Haves

• Candidates who know airport regulations and love to provide excellent customer service will enjoy working in this position.
• Must be familiar with and able to enforce corporate and regulatory standards.
• Has excellent written and verbal communication skills.
• Must be professional in appearance and manner and set a good example for staff.
• Must be experienced in diffusing stressful situations.
• Must be detail oriented.
• Knowledge and experience in all duties and responsibilities of an airport customer service agent.
• May be required to drive a company vehicle.

Responsibilities

• Provide leadership and direction to station staff.
• Ensure the effective utilization of personnel and equipment.
• Serve as the liaison to the corporate headquarters.
• Enforce corporate and regulatory standards.
• Ensure FAA, Airline, and airport regulations are followed.
• Enforce safety/security measures and protect sensitive zones.
• Ensure excellent customer service is extended to all.
• Serve as a liaison with the local business community.
• Serve as a resource for the company’s business development program by helping to identify local customers, events, and activities which could be targets for growth.
• Requisition and account for all supplies needed to operate the station properly and efficiently.
• Respond to and accommodate changing operating conditions.
• Ensure all equipment, fixtures and facilities are properly maintained and in good working order.
• Determine staffing levels and appropriately hire/schedule staff within budgetary guidelines.
• Ensure employee conduct and personal appearance are maintained to company standards.
• Ensure all station personnel are properly trained and supervised; ensure that discipline is administered fairly and appropriately in accordance with company guidelines.
• Maintain accurate records as required for timely completion of all reports and correspondence.
• Ensure that all procedural changes are communicated, and that company policies and procedures are being followed.
• Investigate and report incidences, accidents, or any irregularities.
• Ensure checklists, guidelines and other directives are properly posted and that staff comply.
• Review and audit the station’s monthly performance and make appropriate adjustments, as necessary.
• Ensure station and staff follow all local, state, and federal rules and regulations.
• Maintain a constant awareness of airport conditions and communicate them with the corporate offices.
• Ensure that emergency response procedures meet the station’s needs.
• Act as liaison between any station vendors or contractors and corporate offices to ensure compliance with corporate policies and procedures.
• Handle miscellaneous tasks relating to the station operations, customer service, and community engagement.
• Any other duties as requested by direct reports.

Benefits

• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
• Retirement Plans: Employees can enroll in our company’s 401(k) plan.
• Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
• Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: Flight tickets at significant discount, employee and family members can fly our planes (standby space available) Discounts on hotels and resorts Car rentals at reduced rates Discounted cruises

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED