Station Manager CSI#1159

Chevron•Portland, OR

2d•Onsite

About The Position

Chevron Stations Inc. is looking to hire a Station Manager for CSI #1159. The ideal candidate must have experience in Customer Service Management or Retail Management. Candidates with no Management experience will not be considered. At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.

Requirements

Previous managerial experience in a retail, food service, or fuel environment.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
Ability to multitask in a fast-paced environment.
Ability to handle challenging situations professionally, exercising good judgment.
Ability to work both independently and in team settings.
Strong interpersonal and verbal & written communication skills.
High School graduate or equivalent and a minimum 21 years of age.
Supervising all employees at their station.

Nice To Haves

Customer Service Management experience
Retail Management experience

Responsibilities

Oversee the day-to-day operations of the retail facility as it relates to effectively running the business and managing employee matters.
Responsible for recruiting, hiring, training, coaching, managing performance, and administering appropriate discipline.
Overall responsibility for performance and stability of station including employees, compliance, safety, finances, and operations.
Appropriately leverages support groups as needed (e.g. Human Resources, Operations, Facilities).
Understand the importance of and ensure all station employees comply with local and federal wage & hourly requirements.
Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs.
Handle accidents/incidents professionally and immediately.
Preserve the safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Role model safe behaviors.
Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
Reliable and predictable attendance required.
Responsible for prioritizing and delegating work, and effectively manage time through efficient scheduling and usage of labor hours.
Ensure all areas of station operations are covered including, but not limited to customer service, stocking, cleaning, and food-service.
Responsible for merchandising and product inventory management. This includes but is not limited to: Coordinates with other stations to limit out-of-stocks in station across the zone. Follow CSI guidance to ensure correct volume and products in stores. Conduct audits ensure accurate stock levels.
Responsible for all cash management activities in compliance with Loss Prevention processes.
Coordinate with other SM’s to cover resource gaps in the zone workforce when necessary.
Ensure timely and accurate submission of weekly payroll in accordance with CSI guidelines.
Proactively monitors station operating expenses and adjusts spending as needed.
Handle escalated customer relations issues and think critically to implement solutions.
Regularly review video surveillance footage to monitor station operations.
Ensures station personnel and contractors comply with CSI’s safety standards.
Conducts station meetings to create alignment and ensure effective operations.
Communicate all necessary information to staff enabling them to effectively perform their duties.
Use various computer programs to support daily operations of the store.
Complete daily administrative tasks regarding retail & gas sales, deliveries, etc.
Keep Business Consultant informed of station operations and assist them in any special assignments or projects.
Remain accountable to the BC for station performance.
Performs duties as needed or assigned by Business Consultant.
Proactively identify hiring needs and partner with relevant parties to effectively staff the station.
Create and sustain a diverse and inclusive station environment, encouraging mutual understanding and respect while promoting a productive team environment.
Ensure appropriate onboarding and training of new employees to support station operations.
Clearly communicate performance expectations for employees.
Coach direct reports on the performance of their duties; conduct performance discussions and provide feedback to direct reports.
Take corrective action when appropriate.
Develop staff through stretch assignments.