Station Leader/ Manager – Airline Crew Transportation (DAL)

Skyhop Global•Dallas, TX

3d•Onsite

About The Position

This is a fast-paced, 24/7/365 environment that requires a visible, decisive leader who can balance people leadership with operational discipline. The ideal candidate has managed large, diverse teams (70+ employees) and served as the direct supervisor responsible for scheduling, coaching, and performance results. We’re seeking a hands-on, results-driven Operations Manager to oversee our busy DAL operation where no two days are alike! The position is based in Dallas, TX. The right candidate thrives in a fast-paced, dynamic environment and loves fast paced environments as much as analyzing performance data.

Requirements

5+ years of experience in operations, logistics, transportation, retail, hospitality, or a similar field
At least 2 years in a management capacity (Overseeing teams, managing schedule, & Day-to-Day operations)
Proven leadership in transportation, logistics, or a related field; experience managing large, diverse teams (70+ employees preferred)
A hands-on, proactive operator who leads by example and thrives under pressure
Excellent organizational, multitasking, and problem-solving skills
Strong communication abilities to engage employees, airline partners, and executives alike
Solid knowledge of DOT regulations and transportation safety best practices
Open availability to work early mornings, evenings, weekends, and holidays as needed to support a 24/7 operation
Tech-savvy for scheduling, reporting, and performance tracking tools
Must reside in the DAL area

Responsibilities

Lead & Motivate: Directly manage 85–90 drivers across multiple airports, creating a collaborative, high-performance culture
Drive Operational Excellence: Ensure seamless, safe, on-time crew transportation. Solve issues quickly while upholding SkyHop’s high service standards
Engage & Develop Drivers: Provide hands-on support with scheduling, coaching, and performance management to boost service quality and morale
Champion Safety & Compliance: Enforce DOT regulations and company safety protocols. Conduct regular inspections and audits of vehicles and drivers
Be the Airline Partner’s Go-To: Serve as the primary contact for airline clients, proactively addressing concerns and ensuring exceptional service delivery
Analyze & Report: Review key metrics to identify trends, improve operations, and communicate performance to senior leadership