Station Agent - Denali (Alaska Railroad)

State of Alaska•Denali, AK

9d•Onsite

About The Position

This is a seasonal position where the Station Agent performs duties related to serving the traveling public, including ticketing, baggage service, and selling tour packages. The role involves acting as a liaison between various entities such as personnel, vendors, hotels, cruise operators, and other transportation services to manage traffic flow and baggage handling. The agent is responsible for resolving issues with lost or damaged bags, maintaining inventory control of baggage checks, and representing the railroad as the primary point of contact for the public, passengers, tour operators, and hotels. Additional duties include loading/unloading baggage using a forklift, operating company vehicles, maintaining the building and grounds, selling tickets and tour packages using a computerized reservation system, managing ticket stock and monies, developing work schedules, monitoring performance, training employees, and conducting safety meetings.

Requirements

High school diploma or GED equivalent is required.
Six months of verifiable front-line customer service experience is required.
Skill and ability to deal tactfully with the public is required.
Must have skill in operating a 10-key machine.
Must have the skill and ability to keep inventory control of passenger tickets and revenue baggage checks.
Basic knowledge of accounting procedures to handle money, make change, and reconcile total cash balance daily is required.
Must possess a valid driver’s license.
Must be people oriented and have excellent communication skills.
Must be able to use judgment in problem solving situations.

Nice To Haves

One year of experience in the travel or tourism industry is preferred.
Skill to operate a computerized reservation system is preferred.
Previous experience operating a forklift is preferred.
Knowledge of passenger and baggage tariffs, various forms of allowable payment for tickets, railroad services, schedules, baggage allowances, rules and regulations of the department is preferred.
Ability to operate a computerized reservation system.
Knowledge of Railroad terminology, passenger and baggage tariffs, services, schedules, and ticketing procedures.

Responsibilities

Acts as liaison between personnel, vendors, hotels, cruise operators, and other transportation services regarding traffic flow and baggage handling issues.
Resolves problems regarding lost or damaged bags, keeps an inventory control of all revenue baggage checks.
Represents the railroad as point of contact between Railroad and public, passengers, tour operators, and hotels in respective area.
Resolves problems with customers, vendors, and on-board sales.
Assists with boarding problems and issues.
Loads/unloads, stows, and delivers baggage to and from trains using a fork lift.
Operates ARRC vehicles (sedans, pickup trucks) requiring a valid driver’s license.
Responsible for all general housekeeping and maintenance of building and grounds.
Ensures property is clean and in orderly condition.
Performs, as needed, the passenger service duties of ticket and tour package sales, telephone sales, and other passenger service marketing tasks.
Uses a computerized reservation system to sell tickets and make seat assignments.
Maintains control, ensures adequate supplies, and maintains current records of all ticket stock, monies, and other forms utilized in station operations.
Issues cash banks to ticket agents as needed.
Makes change orders on a daily basis.
Compiles report of business transactions on a daily basis.
Develops work schedule for employees to ensure adequate service to customers, tour agencies, hotels, cruise operators, and the general public.
Monitors performance standards; trains and coaches employees on safety standards and operating procedures; and notifies supervisor of any strengths or weaknesses in work methods.
Conducts weekly safety meetings.
Contributes to team effort by accomplishing related results as needed.