STATE VETERANS' SERVICE OFFICER SUP -SES - 50000848

State of Florida • BAY PINES, FL

2d • Onsite

About The Position

The Florida Department of Veterans' Affairs is hiring a State Veterans’ Service Officer Supervisor at the Bay Pines VA Medical Clinic in Bay Pines, Florida. This Selected Exempt Service position supervises veterans’ claims activities, provides leadership and guidance to subordinate employees, and coordinates work to ensure assigned duties are completed under established policies and procedures. The supervisor plans workloads, workflows, deadlines, objectives, and employees’ time, while fostering cooperation, flexibility, and customer satisfaction.

The role involves interpreting laws and regulations affecting veterans’ state and federal benefit entitlements; meeting with, interviewing, and counseling veterans; preparing and submitting claims; overseeing personal hearings; and reviewing claims documentation and client information in the VetraSpec system. It also includes safeguarding confidential medical and claims information, communicating with veterans’ affairs personnel and service officers, representing FDVA at community and military events, and assisting during state emergencies. The position also offers veterans the opportunity to apply for voter registration.

The annual salary is $54,221.18, paid biweekly. Applicants must be current FDVA employees, have served in the U.S. Armed Forces and separated under honorable conditions, and submit a DD-214 member copy 4 or comparable document with their application. Education and employment history must be verifiable, and claimed credentials should be attached to the application.

Requirements

• Must have served as a member of the U.S. Armed Forces and separated from service under honorable conditions.
• A DD-214 member copy 4 or comparable document must accompany the application.
• Must be a current employee of the Florida Department of Veterans’ Affairs.
• Ability and willingness to travel within Florida as needed.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Proficiency in Microsoft Office Suite, including Outlook.
• Proficiency with web-based applications and work-related internet research.
• Three years of experience using the VetraSpec computer management system.
• Must have a valid Florida driver’s license.
• Education and employment history must be verifiable.

Nice To Haves

• Three years of experience in counseling, interviewing, and handling veterans’ affairs benefit services.

Responsibilities

• Respond to inquiries and provide leadership and guidance to subordinate employees.
• Coordinate claims activities using established policies and procedures; plan workloads, workflows, deadlines, objectives, and employee time utilization.
• Promote a flexible, respectful, cooperative workplace focused on employee growth and customer satisfaction.
• Review and interpret Veterans’ Administration laws, rules, and regulations affecting veterans’ benefit entitlements.
• Meet with, interview, and counsel veterans; obtain information to prepare and submit claims.
• Oversee personal hearings with VA representatives, Decision Review Officers, and the Board of Veterans’ Appeals, ensuring hearing preparation and claimant notification are completed.
• Inspect forms and documents in VetraSpec for accuracy and ensure client information is entered into the database.
• Ensure personnel complete forms and documents using VetraSpec and enter client information into the database.
• Protect private medical and claims information in accordance with applicable regulations and statutes.
• Maintain contact with VA regional office and medical center personnel about requests and claims.
• Respond to telephone and written inquiries from post and county service officers, veterans, and officials from other states about veterans’ benefits issues.
• Represent FDVA by providing information and briefings on veterans’ benefits at local events, military bases, medical center meetings, community fairs, homeless stand downs, and other events.
• Deploy and provide assistance during state emergencies, including at disaster recovery centers after natural disasters.
• Offer veterans the opportunity to apply for voter registration.
• Perform other duties assigned by the Bureau Chief in support of FDVA goals, objectives, and mission.

Benefits

• Excellent retirement package.
• Optional deferred compensation plan.
• Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates.
• Paid vacation and sick leave.
• Nine paid holidays and one personal day.
• Tuition waiver for State Universities and Community Colleges, up to six credits per semester.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed