CDOC State Teacher I - Customer Service (Pueblo)

State of Colorado • Pueblo, CO

12h • Onsite

About The Position

The position provides classroom and individualized instruction in Customer Service and Cognitive Education content areas to assist offenders in obtaining entry level marketable job skills and college course completions utilizing approved curriculum in accordance with the Colorado Community College System (CCCS) and/or the Colorado State Licensing Board (if applicable). This role is crucial for offender rehabilitation and successful reintegration into society by equipping them with essential job skills and educational qualifications.

Requirements

• Graduation from an accredited college or university with an Associate's Degree in business, customer service or a related field.
• Completed 4,000 hours of verifiable occupational experience in a customer service industry related to the credential area within the last seven (7) years as per the requirements of the Colorado Community College System (CCCS).
• Verifiable occupational experience includes occupations in the service industry to include, but not limited to: positions where the individual interfaces directly with clients/customers to provide services, resolve problems, connect people, and support positive experiences with a business. Examples include, but are not limited to: retail, front desk service, hospitality/host service, servers, banking, phone support, counseling, and/or advising.
• Must possess or obtain a CCCS post-secondary credential in the customer service field in compliance with the Colorado Community College System (CCCS) within six (6) months of date of hire.
• Must obtain a Colorado Community College Professional Teacher Credential within three (3) years of date of hire.
• Must maintain a Colorado Community College Initial/Professional Teacher Credential through the duration of employment.
• Significant knowledge of effective teaching strategies, methods and techniques.
• Exceptional interpersonal/customer service skills.
• Effective conflict resolution skills.
• Strong self motivation skills.
• Highly effective organizing, planning and prioritizing skills.
• Strong written and oral communications skills.
• Proficiency in office technologies especially Microsoft Office Suite.
• Precise attention to details.
• Self-control, a strong sense of ability to work in stressful, potentially violent situations.
• Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift.
• Tolerance to stress, confinement, and high-stakes interaction.
• Ability to read and comprehend the English language.
• Ability to effectively communicate fluently in English both verbally and in writing.
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.
• Must be 21 years of age.
• Possess a valid driver’s license.
• Possess a high school diploma or GED.
• Have NO felony convictions.
• Successfully pass all modules of the six-week Colorado Department of Corrections Basic Training, to include English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics.
• Possess the physical ability to successfully complete Defensive Tactics.
• Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security.
• Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently.
• Work in situations involving assaultive behavior, physical control of another person and/or restraint situations.
• Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner.
• Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders.
• Communicate by talking, listening and/or signaling people to convey or exchange information, assignments.
• Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings.
• Willing and able to travel.
• Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule.
• TB (tuberculosis) screening is required of all new employees upon hire.
• Successful completion of a background investigation is required.
• Employees may use marijuana in their personal time but are prohibited from working while under the influence of any substance, including marijuana.
• A drug test will be administered to all new employees; employees must successfully pass.
• Random drug screening will occur throughout employment.

Nice To Haves

• Bachelor's Degree in a Business or a Customer Service related field.
• CCCS Credential in Business.
• Experience teaching or training adults.
• Experience teaching or training Customer Service.
• Experience teaching or training in a correctional environment.
• Experience with test proctoring.

Responsibilities

• Teach and mentor inmate students individually or in large and small group classrooms promoting occupational, academic and transitional performance skills.
• Determine educational needs of inmate students to develop short and long term goals.
• Plan course content and develop methods of instruction.
• Develop and implement competency-based teaching aids such as instructional software, multimedia visual aids, or study materials.
• Lecture on theories, concepts and terminology of customer service.
• Select and administer appropriate performance assessments to inmate students to measure progress, course completion requirements, and to evaluate training/testing effectiveness.
• Ensure security, safety, supervision and monitoring of inmate students in the proper use, storage and inventory of equipment tools, keys and hazardous materials in accordance with CDOC regulations.
• Prepare reports and maintain records such as student grades, attendance rosters, and training activity details.
• Observe and evaluate inmate students' work to determine progress, provide feedback, and make suggestions for improvement.
• Document inmate achievements, competencies and contact hours towards completion of certificate requirements.
• Provide oversight and coordination of Computer Based Testing lab and record security to include test proctoring of all computer based testing.
• Justify accuracy and usage of budget requests.
• Participate in conferences, seminars, and training sessions to keep abreast of developments in the field, and integrates relevant information into training programs.
• Commit to teamwork and collaboration with fellow teachers in a cooperative effort to promote mutual and continued guidance and improvements.
• Actively contribute to the safety and security of the facility through effective inmate management and promoting conflict resolution and solutions.
• Endorse and adhere to the CDOC Mission and Vision promoting commitment and integrity.
• Maintain Colorado Community College credential.
• Other duties as assigned.
• Maintain safety and security by training inmates, and will be required to work security posts, perform inmate counts, shakedowns, searches, escorts, movement control, and inmate access to classrooms.
• Promote a safe and secure work environment through conscientious observation and adherence to agency Administrative Regulations and the Code of Penal Discipline.

Benefits

• Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans.
• Medical and dental health plans.
• Short and long term disability coverage.
• Paid life insurance.
• 11 paid holidays per year plus vacation and sick leave.
• Wellness program.
• Tuition reimbursement.
• Training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree