State National Claims Supervisor

Markel•Bedford, TX

1d•Onsite

About The Position

Supervise and coordinate activities of staff engaged in claims processing and adjusting activities. Provide support to staff with questions on account insurance coverage, and escalated complaints. Support, advise and make recommendations regarding the efficient, profitable and effective processing of claims.

Requirements

Intermediate Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer) required
Excellent attention to detail
Ability to multi-task
Excellent verbal and written communication skills
Excellent time management and organizational skills
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to consider the relative costs and benefits of potential actions and choose the most appropriate one
Ability to motivate, develop, and supervise people as they work
Knowledge of claims adjusting
Knowledge of policy forms and account insurance coverage
Knowledge of principles and processes for providing customer service
Knowledge of administrative and clerical procedures and systems
Knowledge of laws, legal codes, government regulations, pertaining to adjusting claims
High School Diploma or equivalent required
2+ years supervisory/management experience
P&C Adjuster License
You must have ability to secure all required state licensing within the first 90 days of employment
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

Bachelors degree preferred
Knowledge of Collateral Protection Insurance and other products preferred
Subrogation experience preferred
Auto claims adjusting preferred

Responsibilities

Supervise the daily activities of staff, including setting performance standards and monitoring performance
Assist manager in planning, coordinating and distributing claims workflow
Assist staff with interpreting account insurance coverage in order to settle claim
Resolve escalated complaints and answer questions from clients regarding services and procedures
Provide account analysis and audits
Assist with establishing service benchmarks and reporting on performance measurements
Assist in researching and recommending new processes for improving departmental procedures
Assist manager in hiring, training, development and retention of staff
Provide recommendations for various projects including processes, account conversions and product development
Provide internal training to internal customers on claims processes