State Licensing Associate Manager- Richmond, VA
About The Position
Manages the day-to-day work of the State Licensing team. Works with client expectations and ensures the delivery of business services and solutions to ensure client satisfaction and client retention. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Requirements
- Bachelor's Degree Required.
- Requires a minimum of 2 years of prior relevant experience.
- Experience managing people/teams required.
- Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders.
Responsibilities
- Analyze the customer’s requirement and ensure that the outcomes are delivered on time, follows high quality standards, and meets customer’s expectations.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Takes responsibility for the quality of service delivered to clients to ensure clients obtain maximum value from services.
- Ensures excellent customer service from team members on State Licensing team.
- Ensures the team's adherence to state filing deadlines.
- Handles billing and related inquiries.
- Manages members of State Licensing team.
Benefits
- health and welfare and/or other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
