State Licensing Associate Manager- Richmond, VA

IQVIA•Richmond, VA

4d•Hybrid

About The Position

Manages the day-to-day work of the State Licensing team. Works with client expectations and ensures the delivery of business services and solutions to ensure client satisfaction and client retention. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is committed to integrity in your hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

Requirements

Bachelor's Degree Required.
Requires a minimum of 2 years of prior relevant experience.
Experience managing people/teams required.

Responsibilities

Analyze the customer’s requirement and ensure that the outcomes are delivered on time, follows high quality standards, and meets customer’s expectations.
Researches, analyzes and responds to client inquiries that are routine in nature.
Takes responsibility for the quality of service delivered to clients to ensure clients obtain maximum value from services.
Ensures excellent customer service from team members on State Licensing team.
Ensures the team's adherence to state filing deadlines.
Handles billing and related inquiries.
Manages members of State Licensing team.
Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders.